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Business Profile

Hospital Supplies

React Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

This profile includes complaints for React Health's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

React Health has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • React Health

      203 Avenue A NW Winter Haven, FL 33881-4538

    • React Health

      21301 US Highway 27 Lake Wales, FL 33859-6853

    • React Health

      1142 N Scenic Hwy Lake Wales, FL 33853-3249

    • React Health

      799 Overlook Dr Winter Haven, FL 33884-1671

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have **** G3 CPAP that is having issues and is under warranty. The medical equipment provider I purchased it from is extremely difficult to work with and I no longer have the inclination to attempt to continue dealing with them. So I emailed the company that made the product and explained that to them. And their response was 'Our policy states that all possible investigations into devices have to first be facilitated by the *** in question, this cannot be avoided.' Well, it's your product with your warranty, so in fact, you do have to work with the public regardless as to your policies. I expect a service call regarding the unit, and if they are unable to diagnose the issue to replace it.

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last night, 02/11/2024, my **** G3 APAP device stopped working, giving an error code of 75.I am completely unable to contact React Health through normal means, and am using this as a last resort.I reached out to Apria, the provider of my equipment, and they were unwilling to repair the device as they stated my account is past due.Under *********** law, all products sold to anyone living in ***** has an implied warranty of 4 years. You can find this information here ****************************************************************** The manufacturer and the seller are required, by law, to repair or replace the device within 4 years of the device being sold.For information on the device, it's a **** G3, manufacture date of 2022-04, serial number ***********

      Business Response

      Date: 02/13/2024

      RMA ***** from ************************* was submitted yesterday @ 3:11 pm. It has been in our system for less than 24 hrs. We cannot work directly with patients due to HIPAA violations. The patient must file with their *** (Apria) and we would work directly with the **** As much as we want to help the patient, if the *** does not play their role in support of the patient (&our product) by acting as the intermediary and not turning the patient away as illustrated in this situation, the response this patient will receive from us states "Please reach out to your *** provider. A CPAP is a prescription only medical device. Warranty support must be initiated by your provider." We explain this to the patients & in some cases we have to educate the provider too, a CPAP cannot be drop shipped from the manufacturer / distributor for HIPAA reasons, and because the prescription settings must be entered by a respiratory professional. There is nothing React Health can do, other than forward this BBB complaint to them to see if they can assist the customer. We forwarded the complaint to Apria this morning. Please close this complaint as React has done all we can do, and is not the source of the issue.

      Customer Answer

      Date: 02/13/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Apria has reached out to me and has promised an RMA, as such, I'll consider this resolved, and will only open a new case if I'm unable to resolve this through Apria.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/12/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 31st,2023 I submitted a repair/warranty claim on the companies online reporting form for a faulty CPAP machine that is still under the 2 year warranty. I was then given a ticket # ***** for the claim. This ticket was then followed up April 3,2023 by a representative from the company by email by the name of Kyle B***** advising me to contact my medical supplier! I have since called the companies phone line with no answer multiple times, I have left voicemail messages , I have also sent multiple emails regarding further clarification on this issue but unfortunately left with no reply to date (April 12,2023) A CPAP machine is an important piece of medical equipment required by individuals with sleep apnea and timely resolve of issues with this equipment is important! Leaving calls/emails unattended is just not good enough. I look forward to some development on this issue from this company or at the very least some clear direction.

      Business Response

      Date: 04/27/2023

      Please see the attachment providing details regarding solution to this complaint.

      Business Response

      Date: 04/27/2023

      Complaint Issued: 3/31/2023.
      Initial Response: 4/3/2023.
      Note* Customer is located in Canada and has an Intellipap Device: HH212910
      We currently do not have any Intellipap machines to use as Replacements, nor can we verify warranty status on Intellipap devices.

      Customers complaint: On March 31st,2023 I submitted a repair/warranty claim on the companies online reporting form for a faulty CPAP machine that is still under the 2 year warranty. I was then given a ticket # ***** for the claim. This ticket was then followed up April 3,2023 by a representative from the company by email by the name of Kyle B***** advising me to contact my medical supplier! I have since called the companies phone line with no answer multiple times, I have left voicemail messages , I have also sent multiple emails regarding further clarification on this issue but unfortunately left with no reply to date (April 12,2023) A CPAP machine is an important piece of medical equipment required by individuals with sleep apnea and timely resolve of issues with this equipment is important! Leaving calls/emails unattended is just not good enough. I look forward to some development on this issue from this company or at the very least some clear direction.

      I called the patient on 4/13/2023 and discussed sending a replacement Luna 2 APAP device to them. They agreed and I gave them my contact information as they requested to their email via Team Support. As stated below, they have received their device on 4/19/2023. They have my contact information and have not contacted me or the company in this matter.
      Chris and I spoke with the customer today.
      According to ***** *****, he updated the complaint to state that it was resolved and is not another complaint.

      Replacement Luna 2 APAP Issued: 4/13/2023
      Serial Number: *********** 
      Tracking Number: ************
      Replacement Arrived to Customer: 4/19/2023

      Customer Answer

      Date: 04/28/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:06/14/2022

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned my oxygen generator to the local business I purchased from (Summit Oxygen) for repair in April 2022. Received a phone call from them stating the company, 3B Medical (Name changed now) refused to repair the unit under warranty. This is happening with all the units submitted by Summit Oxygen. I want my unit repaired and returned, or the full compensation price for a new unit the same or better quality.

    • Initial Complaint

      Date:06/03/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my oxygen concentrator to ****** Oxygen on (03-08-2022) for warranty repair. According to ****** Oxygen the unit was sent off to 3B medical in February, 2022, and as of today my oxygen concentrator (RA #***** Serial # (last 6)******* and as of today my oxygen concentrator has still not been repaired. I am filing this complaint because 3B medical is not honoring their warranty. I have contacted ****** Oxygen and we are being told that 3B medical will not give any definitive date as to when the equipment will be repaired. Your assistance in this matter is greatly appreciated. Please note that 3B medical has now changed their name to React Health.

    • Initial Complaint

      Date:06/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an oxygen concentrator in February 2021 from******* ****** in Frisco, Co. When the concentrator malfunctioned, the company provided me with a replacement concentrator and sent mine in to be repaired under the warranty that was provided at the time of purchase. I returned my oxygen concentrator to******* ****** on (10-18-2021) for warranty repair. According to******* ****** the unit was sent off to 3B Medical right away, and as of today my oxygen concentrator has still not been repaired. I am filing this complaint because 3B Medical is not honoring their warranty. I have contacted******* ****** and we are being told that 3B Medical will not give any definitive date as to when the equipment will be repaired. This issue has caused me to incur significant expense in getting a replacement oxygen concentrator, twice having to pay a $120 delivery fee to my supplier to provide me with an oxygen concentrator when my original one malfunctioned, and again this month when the loaner (same brand Stratus 5) malfunctioned as well. Your assistance in this matter is greatly appreciated. Please note that 3B Medical has now changed their name to React Health.

    React Health is NOT a BBB Accredited Business.

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