Business ProfileforEcono Lodge Winter Haven Chain of Lakes

They charged us an extra day.When I explained to the lady we had a confirmation email she told me it didn’t matter that “she explained this to my husband already”.Clearly she explained it my husband which is why I am asking the questions about it. When we went to our room,the access door didn’t work,I had to go back to the front desk to get a new key and she kept questioning me.She sent maintenance to our door before I even made it back to it to change out something in the door lock.Which ended in the maintenance guy going to redo our keys again.The elevator didnt work so we had to carry everything up the stairs and even though our reservation stated we had free breakfast,we didn’t and I also have screenshots of that as well.We had less than half a used roll of toilet paper in our room,dead cockroaches,globs of hair,mold on our ceiling tile,empty water bottles under our beds,dirt and food on the floors,the list can go on.We had to go back to the front desk again the following day to get towels for our room because there were only two provided and we have 3 kids.The same lady questioned me about it asking how many towels we already had,I said to her that we had two and she questioned me again stating “I can’t give you anymore towels unless you bring me dirty ones” what dirty towels?We hadn’t used any yet.So fast forward,we are on our second day and we just got back from the theme park and housekeeping had come into our room and still didn’t replace the toilet paper so we ended up getting some and putting it in the room our self.The sink didn’t drain and would stop up the moment it was turned on.The curtains in our room looked like some child had played in mud and finger painted all over them, they were ripped and stained, none of the outlets worked except for three near the bed. The refrigerator kept going in and out and the ac didn’t work I will never stay here again and will be letting the MWR to ward away our military and vets that are booking near this location.