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Business Profile

Solar Energy Equipment Dealers

Solar Roofing & Construction Specialist Corp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2024 proposal to furnish,deliver, istall 2 windows and 1sliding door Hurricane ratedcontract agreed to ,permit issued June 2024,work began July 2024 1 window 1sliding door installed to date but not inspected or finished.1 window delivered and unuseable due to improper manufacture(demensionaly incorrect) and this window has not been delivered(Feburary2025)and the project remains unfinished.i have paid the full amount as of November 2024($10,092).the permit was issued to Solar Roofing &Constrution Specialists and the cotractor is **** Energy Sevices.there has been conversations with both parties above acknowledging issues exist that need to be resolved but no firm ************** intention is to get the work completed without delay as more than a reasonable amount of time has gone by.this is clear cut simple.Sincerely *** *******

    Business Response

    Date: 03/13/2025

    I have been in contact with the customer and we have came to a resolution. We will be ordering another window and getting it installed for the customer and Mr. ******* is ok with this.

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going through my home owners insurance with a claim for a new roof. I contacted this company. They had good reviews and were local. The company rushed the roof portion and the solar installation. The problem isnt that they did a poor job. The roof and solar came out amazing. What happened was I was suppose to go through my insurance company for the roof replacement. I was promised over $7000 for my claim and I was told that It takes time to get the money. It now has been almost 2 years and I still havent received my check and I was told was on its way over a year ago its in the mail. Ive been waiting. For almost 2 years now and I havent seen a check. I call once a week and the company never answers. I would appreciate if somebody at the company cared. $7000 is a lot of money. I dont understand why they would say its in the mail and lie to me about it.

    Business Response

    Date: 12/11/2024

     Thank you for reaching out. We appreciate your kind words about the quality of our work, and were pleased to hear that you were satisfied with the results.
    Regarding your concern about not being able to contact us for the past two years, Id like to clarify that we are easily accessible online and through our website, just as you were able to find us via the BBB website. Additionally, our office is located just 10 minutes from your home. However, we have not received any calls or messages from you. Its possible that you may have been trying to reach a former sales representative who is no longer with us, as I am not aware of any recent attempts to contact us.
    I personally visited your home several times during the project, and I left business cards when you kindly took us on a golf cart tour of your neighbors' homes. At that time, I was unaware of any insurance claims or issues, and none were mentioned in our contracts. As licensed contractors, we are not legally involved in the insurance claims process; this is between you and your insurance company. We can certainly inspect the roof, provide a report, and refer you to a licensed public adjuster if needed.
    You also mentioned needing pictures for your insurance claim. Typically, insurance companies send their own adjusters to assess the roof, and they provide the necessary documentation for your claim. We are not involved in that part of the process as contractors.
    We truly apologize for any inconvenience youve experienced and wish there were more we could do to assist with your insurance claim. However, please know that we remain available for any future roof or solar system issues. Were here to help whenever you need us.
    Thank you for your understanding.

Solar Roofing & Construction Specialist Corp is BBB Accredited.

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