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Find a Location

Align Communities has 1 locations, listed below.

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    Business ProfileforAlign Communities

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2693 W Fairbanks Ave # 200, Winter Park, FL 32789
    BBB File Opened:
    8/9/2023
    Business Management
    • Nicole Rice
    • Kimberly Henderson, Executive Assistant
    Contact Information

    Principal

    • Nicole Rice

    Customer Contact

    • Nicole Rice
    • Kimberly Henderson, Executive Assistant
    Additional Contact Information

    Email Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Apartment complex is infested with mold, management has been avoiding speaking to me or an amicable resolution. I am still waiting for a call from corporate. Office personal has already contacted corporate and now they are not answering my text, email or phone calls. My neighbor apartment J101 has small children in apartment and this is in human the way they are just getting away with this negligence. I have contacted the health department and reported them to the city of *******. My rent is monthly for 1424 plus deposit of $500 I initially made. I have 3 months running with a humidifier which is running my electric bill
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Meredith O

    1 star

    06/09/2024

    If I could give this place negative stars, I would! The complex itself and the neighbors are okay for the most part, but the quality of the apartment renovations are so s***** At one point, my toilet was leaking all over the floor any time I flushed it, and it took 3 DAYS for the leasing company to get an emergency plumber. Come to find out there was a huge blockage way down in the pipes, and the plumber thought that the contractors that did the renovation, poured caulk down the drain or flushed it, causing it to partially solidify because he had a very difficult time getting it cleared (it took 2.5 hours). The plumber also said the contractors did not seal the bottom of toilet which is what caused it to flood the bathroom. And to make it even better, the leasing company only gave me a $71 credit towards my rent for not being able to use my toilet for 3 days (4 if you count the 24 hours I had to wait for the new seal to cure). The biggest issue with this place is the fact that there is e.Coli in the water. I noticed a weird smell and taste to the water during the first 3 months I lived there and I was having horrible GI issues that I never used to have. Then finally, got the first boil water notice from CSWR and I never drank or cooked with the water after that. Obviously, I was still having GI problems since I was still exposed to the water by washing my hands, showering, etc., even though the boil water notices claimed that it was safe. And, the cherry on top is the leasing company wont do anything to fix it. At one point, one of the managers offered to have me move across town at no extra charge, but then for some reason, he randomly quit, and the lady that followed up with me, tried to get me to pay a transfer fee which is total ********, since I was already in the middle of the process. I seriously considered taking legal action at one point, but never had time to follow through. So to put it nicely, DO NOT LIVE HERE AND BEWARE OF ALIGN COMMUNITIES!

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