ComplaintsforAlign Communities

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I really enjoyed living in this apartment for about three years before it was purchased by Align. The yard work was always done weekly, which helped keep bugs and animals away, especially being so close to the national forest. Maintenance requests were handled promptly, and as a single mom, the rent was affordable.However, when Align took over, they raised the rent without any prior notice. During my lease renewal, I was shocked to find out that the rent had increased by over $400. This led to my decision not to renew my lease and move out.Not to mention, I never received any follow-up on my complaint about the workers who were renovating the apartment next to me. They were using my water and electricity from the front of my apartment without my consent. I would unplug and turn the water off before leaving, only to return and find they were using it again. This was completely unacceptable, and despite reporting it, I was never compensated.Yet, Align had the nerve to deduct $100 from my deposit for a small hole in the wall, but they never compensated me for the illegal use of my water and electricity. After leaving, I also had trouble getting my deposit back, with no response to my emails and calls since they had parted ways with the person managing the Ocala properties. I had to contact property managers in other cities just to get a response.Overall, Align was extremely disorganized, and based on my experience, I wouldnt recommend staying at any of their properties.

  Business response

  09/26/2024

  Hi Shekra !

  Thank you for sharing your experience with us. While we understand that renovations can be disruptive, they are a necessary part of improving and maintaining the quality of our properties. We acknowledge that the renovation process isnt ideal for everyone, and we appreciate your patience during that time.

  Regarding the rent increase, while we strive to provide value through our improvements, we understand that our community may not always be the best fit for everyone.
  In terms of your concern about the use of your utilities, we have reviewed our records and found no documentationsuch as emails or textssupporting this claim. However, if you have any further information, feel free to reach out to me directly ************ or email ***********************************************************************.

  Your feedback is invaluable as we continue to grow and improve. We appreciate your time and wish you the best moving forward.

  Thank you!

  ******** *********

  Manager, Operations and Customer Care

• Initial Complaint

  04/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Apartment complex is infested with mold, management has been avoiding speaking to me or an amicable resolution. I am still waiting for a call from corporate. Office personal has already contacted corporate and now they are not answering my text, email or phone calls. My neighbor apartment J101 has small children in apartment and this is in human the way they are just getting away with this negligence. I have contacted the health department and reported them to the city of *******. My rent is monthly for 1424 plus deposit of $500 I initially made. I have 3 months running with a humidifier which is running my electric bill

  Business response

  06/21/2024

  Hello, 

   

  Please see attached letter that was hand delivered to **************** on 5/22/2024. Thank you !

   

• Initial Complaint

  01/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had continuous issues with this company. There were multiple issues with the unit upon move in. Our breaker box would sizzle and make popping sounds anytime the washer and dryer was running- when I called about this they told me in order for that not to happen I would have to switch the breaker off to our air conditioning as it was too much power being pulled all at once. Shortly after that our ************** stopped working. The initial maintenance request was put in on 8/23/22. Our washer and dryer was replaced in 8/16/23. They said they had replaced their maintenance crew and everything going forward would be much better. Our bathtub was clogged - I ended up taking care of this myself. They sent someone out 2 months later and I advised the gentleman that the request was put in 2 months ago and that I had it taken care of. Rather than canceling the maintenance request they marked it as completed. Nothing was done on their end so making it seem as though it was completed on the portal app seemed off. The building that I am in seemed to have a roof leak- walls in my bedroom were starting to turn dark black and had wet streaks. I put in a maintenance request - someone came out and said it was the roof and left. Nothing has been done about the wall in my bedroom. The bathroom linen closet was full of mold and mildew all over the ceiling- someone came out and spray painted over it. Now my entire closet is full of mold and mildew- called today and tried to get some kind of answer as my original maintenance request was put in the first of the year and now we are coming up towards the end of January. I have attached pictures for reference. Whatever you do- do not rent from this company. We are paying $1338 a month to live in a mold and mildew infested apartment

  Business response

  02/08/2024

  Align Communities began managing ********************* in December 2022. We received a work order from ******** regarding growth in her closet on 12/18/23. Our maintenance technician arrived at her apartment on 12/20/23 to conduct the initial inspection of the growth. The technician inspected the closet area, noting discoloration. We treated the spot with a stain blocker; however, after a few days, the resident reported that the discoloration had reappeared.
  This concern was escalated to our lead maintenance technician, who examined the spot and probed the wall for moisture. The reading resulted in 23%. Consequently, we decided to contact licensed professionals, Serv Pro. Throughout this process, our lead maintenance tech maintained communication with ********, keeping her informed about the next steps for treatment, which will commence over the next couple of days.
  Serv Pro arrived at her home on 1/21 to initiate the remediation process. Upon the completion of Serv Pro's work, we conducted an air treatment test on 1/25/2024. The results confirm that ************ home is within the necessary parameters. The test results were provided to ******** and are attached to our response.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩