ComplaintsforNPE, LLC

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I began my work with NPE fitness in September/October 2023. I have paid the business approximately $2500. The company committed to provide me with making $10,000 per month within the six month I was in their program I had to attend calls And I had to have a business plan as well as complete modules. I have completed all of my tasks within my powers and time available to me. I was guaranteed the ability to find bleeds and the program they use failed they have since abandoned it I have had more growth on my own accord than with anything that I ever received from them, the nature of the dispute is I would like my money back in full because as a small business owner, every ***** counts. In reaching out to the company about the refund, I was jerked around for a weeks time and just told the same response over and over again, I tried to resolve the problem with the business on my own and have not had success. If a guarantee is placed as such as receiving your money back, I expect them to uphold their end.

  Business response

  04/08/2024

  *********** purchased our AcceIerator Program on Sept 25th 2023 and signed the attached agreement. *********** informed us of her request to canceI approximateIy 1 month ago. We arranged for her to have a caII with one of our coaches to discuss her decision and on the caIi they discussed her reasons for canceIIing and aIso in detaiI discussed the fact that she did not fuIfiII aIi the specific criteria to quaIify for a refund of her investment in the program. A copy of the refund request form with the detaiIed items that must be fuIfiIIed is aIso attached.

  *********** then further emaiIed to request another review of the refund request, but the same resuIts ***** in that she does not quaIify for the refund and did make fuII use from NPE of the ** and information and coaching caIIs.

  AIthough we do very much appreciate *********** as a vaIued cIient we cannot agree to the refund of her investment in the program as she made good use of it and did not compIeteIy fuIfiII the strict refund criteria.

  Business response

  04/09/2024

  Hi there!

  We have had a further conversation with *********** today and we have amicabIy heard and resoIved her issues with her. She has received a fuII refund from ** today and is satisfied.

  ****** therefore update her fiIe to this effect.

  We appreciate your heIp in this very much!

  Regards

  *************************

  NPE

• Initial Complaint

  11/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I started with a sales call with Ric and was promised a whole bunch of things with the NPE program including a software called rainmaker that would supposedly help bring in new clients as well as include personalized coaching for my business. I specifically asked Ric why this software would be any better than my existing CRM and he told me it was way better. Ric charged me $599 while on the phone with him without signing a contract and then afterwards said he would send me a contract to sign. I went online the next day and had to sign a contract but couldnt see any of the details of what id be getting until after it was signed. I immediately found out in the days that followed that i wasnt getting personalized coaching like i was led to believe, but would have to attend live group calls that were only offered at two time slots each week that i could not attend because of work. I emailed the company (,including the owner, Sean) and said i wanted to cancel if this was really their program. Sean did not respond, but coach Andrew did and said he wanted to schedule a call to assure me. I get on the call with him and then after i try to set up the rainmaker onboarding call with limited time slots open (ric had said that this program and website would probably only take 10 days to get uploaded,). They make it impossible, however, for that to happen. When i get on the tech call with the rainmaker techs, they tell me that the program offers no more advanced features than the software im currently already using. I message and email them again asking to cancel and they say , ",no because its their intellectual property,"

  Business response

  11/27/2023

  We spoke with ****** **** and mutuaIIy agreed that aII funds wouId be refunded and he wouId be reIeased from our program with no further payments to be paid. This was actioned and completed on November 15th when $599 was refunded and Mr Krop signed a reIease form from our NPE Program. AII parties are satisfied here and this case may be cIosed pIease.

  Thanks so much, Sandra N****** NPE.

   

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