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ComplaintsforTropical Lawnscapes
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This tree company came out to our home and removed a tree without our permission. We never met them and didn't contract to remove our only front yard tree. He was suppose to remove a tree next door. We understand it was an accident but his company drove over our Drainfield and Septic and caused a huge hole in the front yard. Due to the fact we did not hire this company, we didn't know their name or have proof of insurance. We had to file a small claims case against the property management company to get the necessary information. We are asking that he grinds out the stump, remove several tree chucks and branches left. We are also seeking reimbursement of court costs to track them down and a septic cleanout because one company said the hole could be damaged to the drain field. We had several companies come out and some said its bad and some said the drain field is fine, but pumping it out was essential to see the drain flow into the drain field. Tropical LawnScapes - owner Bob B***** of Winter Park, FL agreed to everything mentioned but keeps putting it off. I have text messages that he agreed to reimburse me and to finish the job since its impossible to put our tree back. I'm frustrated because when it comes to actually giving me the check of $889 he blows me off. This company also refuses to give me a copy of his insurance. He could be operating without insurance,Business response
04/21/2022
Business Response /* (1000, 5, 2022/04/02) */ Some of what Mr **** ***** claims is true. Our company is not responsible for cutting down Mr. *****'s tree. We hired a sub contractor to cut down a tree next door. The tree company made the mistake, not Tropical LawnScapes. I have tried to act as a mediator between Mr. ***** and the tree company. The tree company agreed to Mr. *****'s terms. Contact information was provided to Mr. *****, and Mr *****'s information was provided to the tree company. The tree company wants written permission to be on Mr ******'s property to grind the stump. They have reached out to Mr. ***** but they have not gotten a response. They are the one's who are paying Mr. ******. All Mr ***** has to do to resolve the issue is return the tree company's call and schedule the sturm grinding. Consumer Response /* (2000, 8, 2022/04/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) His Sub contractor sent us a check and he grounded out the stump
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.