ComplaintsforOnlinecitytickets.com

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased tickets to a concert. The transaction was processed through tickets on sale and they were not accepted at the venue.

  Business response

  05/30/2024

  Thank you for reaching out to us at Online City Tickets, we appreciate this opportunity to address our customer's concerns. However, upon further review it appears the information provided on this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance. 
  

  Regards,
  Online City Tickets

• Initial Complaint

  11/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Order # ********Shen *** Performing ArtsBack in February 7th, 2020 I purchased (2) tickets from ******************* to go see the *************** Performing Arts at the ************************** on April 4th, 2020. On March 19, 2020 I received an e-mail informing me that the show was postponed - (date TBD) due to Covid19 Pandemic. On December 2021 the company performed for a few days in at the same theater and I do not understand why I was not offered to use my tickets during any of the dates they performed. My complaint is because I have called ******************* in various occasion to inquire about the new date and I have not been able to speak to anybody. Today 02/18/2022, I called again this time to request a refund and again, I was not able to get thru to resolve my problem. I want my money back because I do not trust ******************* anymore. They have the worst customer service. The least that they can do is address my complaint

• Initial Complaint

  11/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  In December 2019 I purchased concert ticket (order number ********) for ************************* that was to be held in May 2020. Due to the pandemic, this concert was canceled, rescheduled to 2021 (canceled) and then rescheduled to April 23, 2022. I could not go on the April 2022 date so I informed Ticketmaster that I would like a refund of $180. They promptly sent a **** tax form which I completed and sent back (I have confirmation that they received). According to the website, I should have received this refund **** days after the concert. The credit card number has changed that was billed but according to the website if the account is open (which it has never been closed just a new number) I would still get my payment. On April 20, 2020 I received a text message from *******************, that my tickets have been transferred. I have made a complaint with BBB on Ticketmaster. Their latest response was "...you purchased your tickets second hand from *******************, therefore ******************* would be the ones with your money to refund. Ticketmaster has no role in the transaction other than holding the tickets electronically. The transfer was initiated by the reseller on ******************* after the resale. You would have to reach out to ******************* to inquire how you can receive a refund for a canceled event." Also they stated that the ****K form only has to do with receiving payment for tickets you list and sell on Ticketmaster's own resale marketplace, but that doesn't seem to have anything to do with your situation> Please help I would like my $180 refund back from *******************. I have contacted ******************* once, and they state they are not responsible, that Ticketmaster is. Someone has my $180 for a refund!!!!!!!

• Initial Complaint

  11/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Tried unsubscribing from email alerts multiple times. Still receiving emails after the 10 day grace ************ the reason I didn't go through with the purchase on the tickets they offered is because of exorbitant fees which were not shown until checkout. I was able to get tickets for $120 cheaper each going through the websites venue.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I bought and paid for club level seats for my wife 40th birthday present to see ************************* in **********. The confirmation said club seats but they sent me regular level seats. I paid them $5,500 for 8 tickets I could of paid $1,600 for on Ticketmaster. I would never of paid that amount for regular seats. City Tickets said that their small print allowed them to send different tickets of equal of greater value. The tickets they sent me were far less value that what I had agreed to purchase by contract.

• Initial Complaint

  08/29/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  March 2022 I purchased tickets from city tickets online for incubus the band. I paid over 500 dollars but the tickets were only 81 dollars each. I only bought 2. I was way overcharged for standard tickets and seating. When I received the tickets I also was given different seats. This company is nothing more than a scam and lies. I am disappointed and disgusted that this is allowed.

  Business response

  08/29/2022

  Thank you for reaching out to us. At *******************, we appreciate this opportunity to address our customer's concerns. However, upon review it appears that the information provided on this claim does not pertain to any order placed on our site, rather to City Tickets Online, which is not affiliated with our company. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance.
  
  Regards,
  *******************
  
  

• Initial Complaint

  05/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  In 2020 I purchased 2 tickets to a ************************* concert in ************, ********. The show has been re-scheduled 3 times due to Covid. I paid $759.00 for the two tickets. Yesterday was the 4th rescheduled show. Upon arriving at the show I tried to download the tickets and was not able to. The link i was given was an expired URL. I was told that even though I paid in full for the tickets since I did not claim them 3 years ago when the original showed was scheduled i would not be able to access my tickets any longer. We had to walk away from the show and did not see any part of it. I have tried to call multiple numbers and have tried to do a live chat. Neither were able to help and I am being told that i can either use the money toward re-scheduling a show or i can get a refund for 50% of the amount i paid. I have checked all emails and nothing indicates this is the process or that purchasing the tickets in full did not guarantee my tickets and since i didn't claim them they could be resold to another consumer + I am being refused a full refund.

  Business response

  05/19/2022

  Thank you for reaching out to us at *******************, we appreciate this opportunity to address our customer's concerns. However, upon further review the information provided on this claim cannot be connected to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage them to review any correspondence they had with the company as well as their financial statement to ensure they contact the correct entity in relation to their concerns. If they maintain that the order was placed with us, we encourage them to provide a valid order number or contact our customer service department directly for further assistance.
  
  Regards,
  *******************

  Business response

  06/13/2022

  6/13/2022
  Thank you for this additional response. While we would like to address the customer's concern; as previously stated, the information in the claim does not pertain to any order placed on our site. The order number on the order summary provided in the response is not connected to any order in our system. We again recommend the customer review their purchase information to confirm they contact the correct entity with their concern.  
  
  Regards, 
  *******************
  
  

  Customer response

  06/16/2022

  5/27/2022
  

  
  Complaint: 17200245
  
  I am rejecting this response because: Please see screenshot below of my order and the charge (in full to my credit card) 3 years ago. This amount was paid in full but when i got to the event, after having been rescheduled 3 separate times, the *** to my online tickets showed expired and we were never allowed to enter the event. I have tried sending emails, calling, and chatting with representatives to get a full refund and have yet to be successful. I also have screenshots of the representative i spoke with the night of the event who told me he was resolving my issue and would be back with me shortly. He eventually left the chat and i did not get a resolution. I am not pursuing a criminal case against this organization for selling tickets to an event and charging the customers but not honoring the sale, this appears to be a fraudulent company since it is near impossible to get some one to answer the phone or provide assistance.

  
  
  Sincerely,
  
  ***************************

  
  
  6/16/2022
  
  Complaint: 17200245
  
  I am rejecting this response because: this company is a fraud. My receipt, my credit card statement, and a chat conversation with a customer service agent all show that this company received money for the tickets i purchases to a concert i did not get to see. They continue to claim no accountability or responsibility. The night of the concert the *** I was provided to access my tickets was expired and no good. I was on the phone with this company for over 3 hours. At the end of the call they offered to refund 50% of my tickets cost. If they are not responsible then why offer anything'
  
  Sincerely,
  
  ***************************
  
  

• Initial Complaint

  03/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On May 14th of 2019 I purchased two VIP tickets totalling ****** to a concert. Due to Covid it was postponed 4 times, eventually it was cancelled. ******************* offered us store credit, but we are not going to concerts for a while. On January 4th ******************* agreed to a refund, but only after we threatened legal action. I have contacted and spoke with them 3-4 times since then and every time I've been told they are working on it. Last date of contact was March 10th in which I had a live chat with "*****". I was told to "stay on the line" for over a half hour while they "Check the information". I had provided all my information including sale date, order number, name, phone number, email (repeatedly). After waiting a half hour, i was told the same thing as the last 3 times I spoke with them, "Check your email, we are working on it."

  Business response

  03/24/2022

  Thank you for reaching out to regarding the concerns of our valued customer. We appreciate the opportunity to provide further clarification. Customers will be appropriately compensated for any event which is cancelled and is not planned to be rescheduled. For this reason, our customer's order was set up for cancellation. Please note that our accounting department is working on refunding our customer in full and if there is further information needed regarding payment, we will follow up with our customer; as such, we consider this matter resolved. We appreciate our customer's understanding.
  
  Regards,
  *******************

• Initial Complaint

  03/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased two tickets for "********************************" to be on Saturday 2-26-22. This day of the week is what I wanted as it does not interfere with my schedule. I received a notice that the event was canceled for this date. A new date for this event was scheduled for Monday 6-13-22. This day/date/time does not work for me and it is not an a event that I did or could be able to purchase for. I DID NOT PURCHASE FOR THIS MONDAY 6-13-22 DATE AND TIME! I tried to resolve this with "OnLineCityTickets" but got no where with their customer service. I wanted a refund or would accept a credit for another event only. I was told that I would have to accept the new Monday date in June. That is not what I purchased and simply would take a credit for a future event that I could attend. I should not have to pay for something I can not attend or purchased for! I understand Covid was a problem at the time but "Bait and Switch" type tactics are not morally correct. I want at a credit and others to be aware of these tactics. My order number with "onlinecitytickets" for this event is: #********

• Initial Complaint

  03/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased tickets through ******************* on 1/17/2020, order # ******** for $543.82 to see Matchbox 20 and Wallflower perform. Due to Covid, the event has been rescheduled 3 times and is now post poned to 7/8/2023. I have never received the tickets, and have contacted ******************* 7 times. The link they have provided to me is nonworking and they have failed to provide a working link to print the tickets. I have requested a refund, but they refuse to refund based on "All Sales Are Final". Unfortunately, the group Wallflower has cancelled their appearance and I have never received tickets from them. I spoke to ******* today and requested to speak to management and she refused. She indicated nobody is available to speak to and she is very rude. I want a refund.

  Business response

  03/10/2022

  Thank you for reaching out to us. At *******************, we value our customers and would like to take the time to address our customer's concerns. It is possible that the original link, which was provided on January 7th, 2020, could not work after the event was rescheduled. We have been in contact with the ticket seller, and a new transfer was sent to our customer as of March 7th, 2022. The artist for this event was listed as "Matchbox Twenty" and that has not changed since the purchase was made. Customers must agree to all our policies before placing their order, which state "event date, times, venue and subject matter *** change." A change in the performer's opening act is not a qualifying reason for compensation, and as outlined in our policies, customers will only be refunded if an event is cancelled with no plans to reschedule for a later date. In addition to this current claim, our customer has filed a dispute with their credit card company regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed.
  
  Regards,
  OnlineCityTickets.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩