ComplaintsforSign Leaf LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 03/18/2024 I was charged $49.99 by superiqgame.com for an app I never dowmloaded or used or accessed. I want a refund for this unapproved charge and for no futher charges to be made.Business response
03/20/2024
Hi *******,
We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
*********************** for individual assistance.
The account is now canceled and no charges will be taken out.
We will also provide a refund for the charges deducted from the customer's account.
Please note that it may take up to 5 business days before the money appears on the statement.
Best regards,
Support TeamInitial Complaint
05/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged $2.00 from this Company on May 4, 2023 for an App called SuperIqGame, and then charged again on May 10 for $49.95, of which I NEVER downloaded this App, NEVER saw this App before, and it isn't even in my APP Store on my iphone... I have no idea how this Company got my credit card information, and what right it has to automatically charge additional Fees... These guys need to be arrested and put out of Business... Sincerely, XXXBusiness response
05/11/2023
Hi *****
We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
******************** for individual assistance.
The account is now canceled and no charges will be taken out.
We will also provide a refund for the charges deducted from the customer's account.
Please note that it may take up to 5 business days before the money appears on the statement.
Best regards,
Support TeamInitial Complaint
05/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Super IQ start taking 49.99 out of my bank account I do not wish to have this never ordered it tried to contact them they ignored my calls I'd like this refund and I like to charges to be stoppedBusiness response
05/08/2023
Hi *****
We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
******************** for individual assistance.
The account is now canceled and no charges will be taken out.
We will also provide a refund for the charges deducted from the customer's account.
Please note that it may take up to 5 business days before the money appears on the statement.
Best regards,
Support TeamInitial Complaint
01/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account charged $2 on 1/9/23 and $49.99 on 1/12/23. No idea who/what this business is and no transactions authorized. I would like the money returned and for any future transactions that *** occur to be declined.Business response
01/17/2023
Hi *****,
We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
*********************** for individual assistance.
The account is now canceled and no charges will be taken out.We also already tried to provide a refund for the charges deducted from the customer's account, but your bank seems to be having an issue with applying the credit on your account.
Please note that it may be related to a restriction with your credit card. Please contact the bank, and whenever they can confirm you that your credit card account is ready to receive a refund we will retry.
Best regards,
Support TeamCustomer response
01/18/2023
Complaint: 18804787
I am rejecting this response because:i would like to know how your business obtained my information. When I searched for the company online before filling the BBB complaint the only ****** search provided was the list of BBB complaints.
The money cannot be returned to the card it was taken from. As soon as the bank notified me that there was fraud activity they cancelled the card. I am still waiting on a new card to arrive, which has made the last week very frustrating not having access to my money.
Sincerely,
*******************Business response
01/19/2023
Hi *****,
As we stated in our previous message, you would need to get in contact with your bank because we can't process a refund to your card, and that is being declined by your bank. It could be possible for many reasons, one of them being that you may have cancelled your account for example. In order to get your accout available to receive our refund you should be talking to your bank and ask them why are they declining a refund to your card that starts with 435545
I'm sorry we can't proceed with the refund until your bank can process it accordingly.
I hope you get to fix this with your bank, and we'll be looking forward to retry
Best regards,
Support team
Customer response
01/19/2023
Complaint: 18804787
I am rejecting this response because:*****, you didn't answer the question about how my information was obtained in the first place.
Second, I am not confused as to why my bank cannot process the refund to the card you withdrew funds from. I clearly stated the bank cancelled the card you withdrew money from as soon as they notified me of fraud. That card is no longer valid because superiqgames.com (which is non-existent on the internet aside from fraud complaints with the BBB) fraudulently accessed the card. No refund can be made to that card. Your "company" will need to return the funds via check through USPS.
Sincerely,
*******************Business response
01/20/2023
Hi *****,
Unfortunately we can only refund to active cards. That is why I suggested you to get in touch in order to reactivate your card. Don't worry about getting charged again because your account subscription is cancelled.
Hope you can work this out with your bank so we can proceed with the refund.
Sincerely,
Support team
Initial Complaint
01/10/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged ***** by this company and I have no idea who they are. I have tried to call the 800 number and have had no success with contacting anyone. The same with the email address provided by the website. I don't buy games online and I **** sure don't try free trials. All I know is there is going to be a lawsuit filed if my money is not returned to my account immediately. I'm on a fixed income and this company comes in at **** am and takes 50 dollars from me. Some scammers just make me sickBusiness response
01/12/2023
Hi *****,
We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
*********************** for individual assistance.
In order to cancel your account and refund, we need the email registered, and the name used when registering. Otherwise, we could search your subscription with the *** (first 6 digits) of your card.
Best regards,
Support TeamInitial Complaint
01/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged ***** for something from these people for a free trial and i did not authorize it it was a child on my phoneBusiness response
01/10/2023
Hi ******,
We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
*********************** for individual assistance.
The account is now canceled and no charges will be taken out.
We will also provide a refund for the charges deducted from the customer's account.
Please note that it may take up to 5 business days before the money appears on the statement.
Best regards,
Support TeamInitial Complaint
01/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
*************** They have taken $49.99 from my Green Dot account on 1-6-2023 and I have no idea on how or what they have supposedly sold me. Their website does not exist either and it appears to be a scam operation. I would appreciate that my money be returned to my account asap. Sincerely, **** ********Business response
01/10/2023
Hi *****
We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
[email protected] for individual assistance.
The account is now canceled and no charges will be taken out.
We will also provide a refund for the charges deducted from the customer's account.
Please note that it may take up to 5 business days before the money appears on the statement.
Best regards,
Support TeamCustomer response
01/11/2023
(The consumer indicated he/she ACCEPTED the response from the business.)
I am happy they returned the money.Initial Complaint
12/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went to activate my capitol one credit card I just got and I clicked on a button that said start. This superiqgame.com came up and I did not agree to any terms or sign up for this. Don't even know what it is. They charged my card **** dollars and said after a month ***** will be charged every month for this service. I don't want this service nor did I sign up and agree to the terms. I backed out and went no further. I want the **** dollars put back on card and don't want to be charged for a service I will never use.Business response
12/19/2022
Hi *******,
We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to
*********************** for individual assistance.
The account is now canceled and no charges will be taken out. We will also provide a refund for the charges deducted from the customer's account. Please note that it may take up to 5 business days before the money appears on the statement.
Best regards,
Support TeamInitial Complaint
11/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Superiqgames.com tried yo charge my acct 49.99 without authorization. I tried to set up my blink mobile app and it charged me $2 for this superiqgames which I did not want. This is a scam websiteBusiness response
12/23/2022
Business Response /* (1000, 5, 2022/12/05) */ Hi, We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to [email protected] for individual assistance. The account is now canceled and no charges will be taken out. We will also provide a refund for the charges deducted from the customer's account. Please note that it may take up to 5 business days before the money appears on the statement. Best regards, Support Team Consumer Response /* (2000, 7, 2022/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) because they are refunding my acctInitial Complaint
11/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Charged $2.00 from ************************ on 11/18/22 I have no idea what this is and did not consent.Business response
12/22/2022
Business Response /* (1000, 5, 2022/11/23) */ Hi*****, We are so sorry that our product did not meet your expectations - we always encourage our customers to provide feedback and contact us directly to *********************** for individual assistance. The account is now canceled and no charges will be taken out. We will also provide a refund for the charges deducted from the customer's account. Please note that it may take up to 5 business days before the money appears on the statement. Best regards, Support Team
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Contact Information
Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.