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Complaint Details
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Initial Complaint
05/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My AllState agent, Antoinette J******, who works for the agency owner Pragasen R***** in Winter Park, FL, told me on August 3, 2022 that my Cypress condo policy was cancelled effective August 1, 2022 and a refund check would be issued. I was JUST informed today that the policy was never cancelled and a check was never received. This means I was double insured for no reason and my agent was wrong. I don't know if this is Cypress' fault or All State's, but this is NEGLIGENT. Investigation needs to be performed to see who is at fault and why, make sure the policy is cancelled and refunded. I "fired" Antoinette and moved to State Farm due to the following: "I am switching away from All State, because I am not pleased with the service lately. Missing (my wife's) name being removed 2-3 times, somehow missing valid information from my wind mitigation and discounts I could have been having for possibly years and years, not being consultative and asking what I need...just being purely transactional. Tired of it. I have already signed up for another insurance company and I have proof of insurance. It is going into effect on the renewal date of my current insurance." The lack of attention to detail leads to MAJOR financial complications AND complicated relationship issues.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.