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ComplaintsforJ Sterling's Massage & Facial Spa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/06/2023 $25 automatic charge although called to cancel due to a death .The business stated the would cancel the appointment. No verbiage was communicated that there would be a fee involved when I spoke to *******.The manager contacted me and was extremely insensitive and immature through the email and text messages I tried to communicate this professionally but it was dismissed.It is tasteless and classless and no business should be able to speak to their loyal guests this way.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.