Business ProfileforPremier Pools of Central Florida, Inc.

I have purchased two residential pool/spas from Premiere in the past 7 years. Although the first project wasn't perfect (none are), I relied on familiarity (I know what I am getting) and maybe relied too much on thinking my loyalty would impact the second project. They came in higher than the other bids, however I chose them per above. There was one significant mis-alignment that they argued and I let it go. There was a miscommunication regarding a gas chase line (20 ft of empty pvc pipe) and charged me $700 to bury that. But wasn't until until the plumbing was installed that I became concerned about their ethics. They installed their plumbing on the property line, partially into my neighbors yard. I ran into it when installing my fence. They said they could move the plumbing but would have to move my A/C units. Because I knew that would be very expensive I got verbal permission from my neighbor to leave the plumbing as is. Premiere requested that approval in writing and that I would have to pay for repairs if they had to move them later. I gave premiere written approval per their request. Now my neighbor changed his mind (6 months later). The A/C units did not need to be moved, to me that was Premiere using that to avoid the work on their dime. They are charging me $8,250 to move the plumbing. They are also removing part of my fence (I’ll have to pay the fence company to reinstall it). I will also have to replace shrubs, sod and mulch when complete. They know I will use them to do the work because I’ll lose my warranty if not. I know they have me in a corner, but they shouldn't be allowed to take advantage and over-charge me. With me finding out they installed on my neighbors property by chance, them telling me the A/C units would need to be relocated to move the lines - forcing me into the agreement that cleared them from future damages, they should cover at least half the costs. It is clear they have marked this up significantly.