Customer ReviewsforBFARR Contracting

BFARR replaced my roof in an incredibly professional way. I could not be pleased. From initial contact to the job being completed I was kept in the loop with constant text messages and pictures. I could not be more pleased with them and I would highly recommend them for anyone considering a roof replacement. Five star service and a beautiful roof!!!

In response to your review I would like to clear up a few things. Before we started your project, we made it incredibly clear that there was going to be a significant amount of decking and siding that needed to be replaced and all of this was going to be in addition to the roof cost simply because the extent of the damaged wood was unknown until the shingles and siding were removed to really see what was going on. Our estimator photographed the massive drywall stains inside the home and garage that had been going on for years. The stains were not small water spots but rather major damage to the drywall showing neglect to have these issues corrected until it was time to sell the home. The existing cedar siding was installed diagonally in several spots on the home. Although this may look modern and unique, siding is not designed to be installed diagonally as it lets water behind the siding. The signs were very clear that our team would find significant amounts of rotted wood and we even had a section in our proposal that required special attention from you showing you acknowledged the additional wood costs by signing your initials in this section, which you did. Our estimator took 359 photos before we started the project to document these issues thoroughly. Start Date- Monday Oct 23, 2023 we began to remove the existing roofing system and found the flashing was installed incorrectly, siding was rotted, the wood behind the siding was all rotted, and the plywood beneath the shingles was rotted as well. In some areas, there wasnt even plywood installed behind the siding as it was just floating on the framing. We immediately jumped into action by having our Field Supervisor, Project Manager and even our Production manager on site to evaluate and document the multiple issues. You were shown the photos, walked outside with our team to see exactly what was going on and what needed to be replaced. Given this was the first day of removal, only a portion of the roof/siding was removed and the findings were troubling. You were informed that this portion alone would be more than ***** feet of cedar siding, 40 sheets of plywood, rebuild the entire chimney, and re-flash every wall totaling over $20,000-$25,000 in additional material/labor costs. We even called a family member ***** to inform him of what was going on. This was all transparent and communicated very clearly. Our Project Manager offered financing options to help pay for the additional wood costs and you declined saying you would pay cash/check for the additional wood costs. I can certainly understand that news such as this when trying to sell a home is less than ideal. Its devastating actually however, the home was neglected and the previous workmanship appeared to be that of a handyman or homeowner and the damage was extensive. Our team took 225 photos on this first day to document the damage and the new wood that was installed correctly by our team. Day 2- Tuesday October 24, 2023- s we removed more **************** siding, the results were the same- the flashing was installed incorrectly, siding was rotted, the wood behind the siding was all rotted, and the plywood beneath the shingles was rotted. Again you were notified of the findings as we took 100 photos to document the rotted wood/poor workmanship. Day 3- Wednesday October 25, 2023 - As we removed more **************** siding, the results were the same- the flashing was installed incorrectly, siding was rotted, the wood behind the siding was all rotted, and the plywood beneath the shingles was rotted. Again you were notified of the findings as we took 165 photos to document the rotted wood/poor workmanship. This went on for several days as a team of 6-8 roofers worked diligently on your home to get it in condition in which the roof/walls were waterproof and the home was in a sellable condition. Our team worked 6 straight days that week Monday-Saturday. There were not any smoke and mirrors and all of the work being completed was visible from the ground. You were kept in the loop and also you were onsite speaking with our team almost on a daily basis, meeting with our Project Manager and Field Supervisor. It was 100% known and clear that the cost of materials and labor was in addition to the original roof price. The real issue came about on Saturday October 28th when our team uncovered a structural beam that had been leaking for many years and the structural beam was completely rotted. These beams (solely) held up a large section of 24 windows separate from ************** (sort of bay windows). At that point our team informed you that this section needed to be inspected and approved by a structural engineer and would require separate permits, engineered drawings, inspections etc. Again, I understand the frustration of having to get a new roof, having to redo the siding, behind the siding, chimneys, plywood etc and now thisa structural engineer needs to get involved. We were asked by you to simply cover up and hide the rotted structural beam in which we declined for obvious reasons (life/safety issue for the new buyers). Our team installed an *********** leak barrier over this area to make it watertight until you could hire a structural engineer to assess the area (the blue material in the photos that you provided). Im certain that our team doing the right thing, and refusing to cover up the structural beams by your request, was the turning point in your project. From that moment on, your tone changed, you never allowed us back onsite, eliminated contact with our team and refused payment. Payment for the completed roof, which passed final inspection, payment for the thousands of linear feet of cedar siding which also passed inspection. After looking at the permits pulled on the property we were the last one which was finalized and approved for the roof replacement. There was never one pulled for either the structural repairs that were made or not made and covered up. We submitted an invoice then after a period of time we received a letter from your lawyer saying you would not pay a dollar over the contract and we were responsible to pay for the rotten beam replacement and the painting of the newly replaced ****. By our conversations and our contract with you we are not responsible for either one. We offered money off the bill if you paid the roof/siding balance in a timely manner. You then countered with another really lowball offer. We again countered with our original offer for it was a fair one. You then countered again. From your original offer you are already offering 20k higher. We just want to be paid for the work that was performed and agreed upon in our proposal. Mentioned earlier you were on the job every day. It is clear that you were fully aware of the work that was being performed and the additional costs associated with it, you just do not want to pay them. I am hoping that we can resolve this in an amicable manner and put this behind us. You currently owe us $53,000 dollars out of $69,000 of work. The lien was not mentioned until after we received a letter from your lawyer saying you were not paying your bill. We again have never had a conversation with you since you closed off contact with us. The lien that was placed is just to protect us from the money that you owe us. Once you get a lawyer involved and refuse to pay, we have no choice but to enforce the lien. You have not even paid the original contract yet and are trying to pay pennies on the dollar for the work that was performed and billed per contract. You can see from our online reputation that we are a genuinely transparent team of top notch employees who really care about the homeowners experience. Otherwise, our reviews would be littered or riddled with homeowners who were unhappy and felt like they were taken advantage of. We communicated with you throughout the entire project, completed the work beautifully, had all work inspected and approved and now we are only asking for the balance (exactly per agreed upon contract) to be paid in full.

Very professional. Had roof done and gutters. Gutters were done in about 4 hours they were professionally done and look great. The roof Charles was very nice and explained everything. One thing I liked about this company was the detail of information packet they gave me vs other company just send a quick email. Communication was very nice and very helpful and quick to respond. I had a lot of questions and concerns and they explained and told me or suggested things. Would work with them again.

Thank You Tara for trusting us with your project. I will pass along the kind words to our team. Please keep us in mind should anything come up down the road

I contacted BFARR Contracting after being in the market for a new roof. Upon hiring them, my family and I are not only highly satisfied with our new roof, but also the professialism and care shown throughout the entire process/project. A shout out to Brian Walton and Brian ****, Christie, Matt Blake, Robert and his fantastic crew! And especially to Brian San Pedro and Shawn Cooke for your attention to our needs. Thank you all! I would recommend this company to everyone I know! A+ customer service!

Thank you so much. Really appreciate the nice words

Thank you so much. Really appreciate the nice words

Our experience with Jeremy was none other than enlightening. He explained in
detail each step of the project of installing
a new roof. The warranty info was thoroughly laid out. After the completion
Of our roof install, Jeremy stayed in touch
for any delayed questions that might have
come up. Mr. **** was very professional
and courteous through out the whole process. We were lucky to have great
contractor assigned to us. Thank you
Jeremy for your service.

Thank you and glad things went smoother than you were anticipating.