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Find a Location

RACS Roofing & Construction Solutions has 1 locations, listed below.

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    Business ProfileforRACS Roofing & Construction Solutions

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.33/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/3/2022

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We are specialized in shingle, tile, metal, and flat roof applications, solar and general contracting.

    Products & Services

    Roof replacement, Roof Repair, Emergency Services, Gutter Services, and General Contractor.

    Business Details

    Location of This Business
    2745 W Fairbanks Ave STE 205, Winter Park, FL 32789-3314
    BBB File Opened:
    6/24/2022
    Years in Business:
    3
    Business Started:
    1/15/2021
    Business Incorporated:
    1/15/2021
    Accredited Since:
    8/3/2022
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • RACS
    • Roofing And Construction Solutions LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Business Management
    • Irmak Serttas, Marketing Director
    • Samuel Glicken, Owner
    Contact Information

    Principal

    • Samuel Glicken, Owner

    Customer Contact

    • Irmak Serttas, Marketing Director
    • Samuel Glicken, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On August 19, 2022 we hired RACS Roofing & Construction Solutions for an entire roof replacement. The contract price was $48,420. We paid $2,500 for our deductible & paid $12,026 for roofing materials. Initially, we had two separate crews (without supervision) start our home.They laid the underlayment down in the pouring rain and they unscrewed our screen enclosure (without attaching it back); needless to say the screen enclosure fell.The rain continued into the evening and within an hour we had about 6-7 major leaks into our attic & home. We contacted them and they came out only to advise us that the crew didn't seal the pipe jacks properly with the underlayment and bull. The damage was already done we had ceiling damage in almost every room of our home. Against our better judgment, the contractor didn't want to get their insurance company involved and promised to make everything right and fix all the damages. The damages and issues continued to get worse. When they tried to fix one thing they would damage other things. The roof continued, and the wrong underlayment was initially put down (we had to use Certainteed products for the warranty), many boards were broken with the renailing so many times.The contractor hired crews to come in and try to fix the interior damage. Complete nightmare over the next two months with so many unsupervised subcontractors trying to fix the damages that they caused.We were basically babysitting and restrained to not leaving our home over these next few months so they could fix our home as they promised. We currently have 4 leaks, blistering occurring (because they installed the *********************** in the pouring rain), items still not completed on the interior ************* ***** bill went from $48,420 to $106k+.Billing our insurance company for some work that wasn't completed and/or not completed properly was caused by their own negligence. We have many videos and pictures of all the damage.Very frustrating and disappointing.
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sherleste K

    1 star

    12/11/2023

    This was the first time I’ve ever had anything done to my home and it has to be the worse experience. It started with Frank Gay Services fixing a leak, then recommending Damage Control, who then recommended RACS. To sum it up they were unorganized, they didn’t assist me at all knowing this was my first time. They never provided me an itemized list of work to be done. They took over a few months, and when it was time for payment it was like speed lightening for the money. My granite counter already has a hole in it. They confused me by sending me back a check from their company that I used for appliances, and now they are telling me I am refusing to pay the remainder and that is considered fraud. This has to be the worse experience of my life. They left me without water for weeks in my kitchen, made noise and I stated in the beginning I work from home and they said no problem. It is during the holidays and all they want is the remainder of the money they claim I owe them , and they threatened (Kelly) to tell my insurance I am refusing to pay and committing fraud. I am currently looking for a lawyer regarding this situation.

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