Customer ReviewsforCouture Med Spa

HORRIBLE.....laser machines break down TWICE IN ONE WEEK in two different locations, two times that i had to reschedule my appointment....messing up totally my working and personal agenda for nothing....and when that happened....the ONLY option they give you is to keep rescheduling your appointment (wich guides you to another problem: they don't have availability, so you have to make your appointment for next week, praying this time the machines are not gonna break (wich now makes me wonder the quality of the machines they're using)...so, me paying my monthly payment membership, (wich is not that cheap $200)....i have access to certain amount of tratments A WEEK ...so when this kind of things happened...that means i lost the services i was able to use that week...and wait for the next week appointment praying "nothing happened" OR they gonna called you canceling AGAIN. There is NO WAY THEY REFUND YOU'RE MONEY, OR GIVE YOU A CREDIT, OR ANY OTHER REASONABLE OPTION OTHER THAT A "SORRY, APOLOGIZE, WE CAN RESCHEDULE YOUR APPOINTMENT WHENEVER HE HAVE AVAILABILITY AND/OR WHEREVER OTHER LOCATION WHO HAS AVAILABILITY" ( IS OK MR CUSTOMER IF YOU HAVE TO DRIVE 1 HOUR AND 30 MINUTES OR 2 HOURS TO GET TO THAT LOCATION....."WE DON'T CARE"). NOT EVEN A DIFFERENT OPTION THAT CAN MAKE YOU FEEL AN APPRECIATED CUSTOMER.....Biggest mistake ever...can't wait to get this contract over (beacause that's another thing, you sign a contract for A YEAR TO PAY YOUR $200 MONTHLY FEE, expecting everything is gonna be ok....and if you as a customer got 5 min late an appointment or cancel l, they charge you a fee, but when THEY CANCEL YOU....DOESN'T WORK THE SAME WAY AROUND......CAN'T WAIT THIS CONTRACT GOT OVER....DO NOT GET INVOLVED IN A CONTRACT WITH THIS PEOPLE, DID YOU HEAR ME??...DO NOT GET IN A CONTRACT WITH COTOURE MED SPA IN ANY LOCATION....I HAD FOUND WAY BETTER OPTIONS OUT THERE.

Client has two memberships with couture med spa. Client has come in for 15 services since this complaint was filed and has received over 50 treatments since starting membership. The client signed a 12 month contract for membership and was made aware upon signing up that services do not roll over that are not used. The client has never been charged for missing an appointment by us and we have always accommodated client if needing to reschedule an appointment last minute. On our recorded line our staff offers the time we have available and our staff even offers to check another location and schedules client at time that client requests. Client on their own has also requested multiple times for our staff to check another location schedule. Client is aware of the distance between the locations. Client has been a member since 8/20/2022 and added on there second membership 10/27/2022. Client comes in an average of 4 times a month and will also buy retail products that they talk highly of to staff members when they come in for services.

COUTURE MED SPA is the worst. Oviedo, FL Location. Be very careful they will scam you! My personal experience with them (COUTURE MED SPA) and BOTOX was a total rip-off. I paid $421.00 for BOTOX. They promise and guarantee certain results, but were not even close. Manager is trained to blame the "provider" and not them, so everything becomes your word against the "provider". I wished I had recorded our conversation. The "provider" was the person who injected the BOTOX, but COUTURE MED SPA makes it clear they are not responsible for what the "provider" offers you. So it works very well for both (Provider and COUTURE MED SPA) at the end of the day they want to quote you again for more treatment. The manager was extremely rude, dishonest, and disrespectful assuming I was a liar who wanted free service.

Client came into the office for a follow up cosmetic appointment. While rooming the client and gathering information for the provider at the location that day client got very irate and starting screaming at staff and calling them liars. Client would not listen when staff was trying to explain how Botox works and kept getting louder and getting into staffs face screaming. Staff members started feeling extremely uncomfortable and asked client to leave. Client walked out into the lobby and starting screaming that the staff member were B words and to "F" (but said the actual word) this place. Client refused to leave and kept screaming in the lobby to staff as well as new clients coming in. Staff had to call the cops to physically remove client from the premises and have him trespassed. Multiple clients in the lobby video taped the incident and sent to upper management for documentation.