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Business Profile

Cable TVs

SkyStream Technologies, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Skystream system in August 2023. Despite numerous attempts to contact the company through email and social media, I have yet to receive the product or any form of response. It is concerning that they continue to advertise their product on ******** while failing to fulfill existing orders. This situation raises serious questions about the legitimacy of the company. I kindly request a prompt refund and advise others to exercise caution when considering transactions with this entity.

  • Initial Complaint

    Date:12/11/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received item which was ordered in November 2022

  • Initial Complaint

    Date:12/06/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2022 I placed an order for skystream Max *** for $124.99 plus tax shipping and handling. It's now December 2023 and I still have not received my ***. I have sent several emails and they gave excuses from we are out of stock to shipping issues and ask me to be patient with them. The last emails I sent went u answered. I want my money back ASAP.

  • Initial Complaint

    Date:11/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a skystream max **** on 11/24/2022, I still have not received my order upon contacting them by email the very few times they have responded back says they are waiting on a shipment and should be sent out in 7 to 10 days but those days never come, I paid $79.99 for the ****, I have asked them for a refund 2 times in the past months to no answer or email, I would like to have my money back, thank you.

  • Initial Complaint

    Date:10/18/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order on ************************** on 11/28/2022. Received order confirmation. 12/11/2022 - Sent email asking for order status. 12/12/2022 - Received response stating they were receiving 2500+ new poxes by that week and all backorders will be filled and shipped immediately. 12/27/2022 - Sent email asking for order status. 12/28/22 - Received response apologizing and indicating SkyStream will be receiving a shipment of boxes within the next couple weeks. 1/26/23 - Sent email asking for order status. 1/27/23 - Received response; product has been pused back a few weeks and if all goes as planned, all backodrers will be filled and shipped immediately the same day. 2/10/23 - Sent email asking for order status. 2/14/23 - Sent email asking for order status. 2/15/23 - Sent email asking for order status. 2/16/23 - Sent email asking for order status. 2/18/23 - Sent email asking for order status. 2/20/23 - Sent email asking for order status. 3/5/23 - Sent email asking for order status. 3/6/23 - Sent email asking for order status. 3/9/23 - - Sent email asking for order status. 3/10/23 - Sent follow up email asking for status of order. 4/17/23 - Sent email asking for order status. 7/26/23 - Sent email asking for order status. 9//15/23 - Sent email asking for order status. 10/16/23 - Sent email asking for order status. Zero responses received since 2/10/23. I have left messages on SkySteams advertised ******** Support Group. This groups is simply a forum for user to chat about tips. There is no support here. Ironically, one of their Admins listed on this support group is SkyStream president, Phil Lelle. I have also left message on their Twitter site. I have also sent Messenger App messages to Phil L****, whom is listed as President of SkyStream. SkySteam is marketing their steaming boxes on their website but they are not fulfilling my order placed last November. I have order boxes prior with no issue and want this new one but they are not responding.

    Customer Answer

    Date: 10/18/2023

    This is reply to ***** ********* message concerning the address for SkyStream Technologies.  

    I was able to locate the address and attached a PDF from the website this was obtained from.

    I feel this is an accurate address because I also call the phone number listed for Phil L***** President of SkyStream.  The greeting on the voicemail stated, "This is Phil, please leave a message.

    Please re-open my complaint.  I have tried in earnest. for months to simply get a reply to any of my email messages.

    Thank you,

    ***** **********

  • Initial Complaint

    Date:09/26/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Black Friday 2022 (11/25/22), I made a purchase online from Skystream because of their sale. Here we are, 10 months later, and I still do not have my items. I have emailed several times, sometimes getting no reply but also being told on July 13th it would be shipped in a week.

  • Initial Complaint

    Date:09/19/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered power plug and remote from powerstream max a month and a half ago, was told i would receive them within 3 or 4 days, havn't heard anything, i don;t think you can help jusu venting.

  • Initial Complaint

    Date:09/11/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for device months ago and have just been getting lies via email with proof in the photos I posted there's no customer service number to contact them it's unrecognized and fake now they don't even answer my emails. Plus after I did the transaction with them coincidentally there was fraud wire transfers with my card number. Just scammers. I can't believe what they turned into from being such a great company with great products.

  • Initial Complaint

    Date:07/31/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sky stream media player on 5/29/23 for 124.99 with free shipping, On the initial purchase shipping time would be from 5 to 7 business days. After a couple weeks I tried to reach out to them but the customer service number wasn’t working and they wouldn’t respond to my emails. I have sent numerous messages and tried to get PayPal involved to help. And a month went by and I get a notification from PayPal that my case was closed because I didn’t escalate the claim. But when I opened to PayPal claim I did get a response from them telling me on 7/14/23 that my skystream box would be shipped out next week. But that didn’t happen and tried to contact them a few more times for a refund and they won’t respond. My order number is ******** and purchase date was 5/29/23, I want my money back!

  • Initial Complaint

    Date:07/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $250.00 for two Max boxes that I still haven’t received after 2 months. I would like my boxes or a refund. Order #******** I’m getting no response from the company after several inquiries.

SkyStream Technologies, Inc. is NOT a BBB Accredited Business.

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