Business ProfileforPresidential Pools Of Florida LLC

We discovered that our pool had a leak. We reached out to Presidential, during warranty period. They are failing to respond and reimburse for incurred repairs. Timeline below.10/5/23 - Sent an e-mail to Presidential stating that we believed the pool was leaking.10/6/24 - Received a response stating that they would have someone stop by on 10/9/24 and do a sticker test. If the sticker test showed a leak, they would send leak detection out to check pool 10/9/24 - Sticker was placed for test and it showed that there was a leak.10/10/24 - Presidential advised that they would be sending out leak detection *** on 10/11/24.10/11/24 - Leak detection vendor tests pool for leaks and applies epoxy to the leak.11/6/24 - Pool is still leaking. We e-mail Presidential Pools to let them know. We receive response stating that they would need to discuss with the owners as, "we are continually seeing you tell everyone on ******** to NOT use Presidential Pools..." We reply stating that this is a warranty issue that Presidential should fix.11/16/24 - No response to our 11/6 note, so we reached back out to Presidential. 1/10/24 - No response. So, we contact leak detection company directly 1/11/24 - Leak vendor comes out, discovers pool is still leaking, and applies more epoxy to area. 2/1/24 - Pool is still leaking, we contact leak vendor to have them take a look at the pool again. 2/2/24 - Leak detection vendor confirms pool is still leaking appointment set to complete the repair.2/5/24 - We email Presidential to let them know that we are having leak fixed on 2/6. 2/6/24 - We send receipt for repairs to Presidential seeking reimbursement. 2/12/24 - Presidential sends email, "You ask us to help you - yet you can't say one nice thing about our company. This is why we need time to review your issues." We respond back stating that we aren't asking for help, just for reimbursement of costs that we incurred for work that was covered under warranty.