![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe Auto Glass Medics "LLC"
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I contacted this business through Seminole Toyota in December for a cracked windshield on my truck. I requested an OEM replacement since the truck was brand new and the owner claimed there were none available but he was able to order an aftermarket part. An installer was sent to my home for the replacement. Upon completion I noticed significant distortion on both sides of the windshield. I contacted the owner and he said it was defective and they would be out to replace it. A few days later the same installer came out and replaced the windshield a second time. Several weeks later I noticed after a rain that the windshield was leaking on both sides. I contacted the owner again and he said it must be defective and they'd order another replacement, to which I again asked for OEM replacement. A day later he again told me he could only get the same brand aftermarket part. I contacted ***** and asked if they could approved OEM replacement with ********, which they did and ******** was able to replace 2 days later. Upon removing the old windshield the ******** technicians noted serious installation flaws including the windshield not being primed properly and too thin of sealant. They also showed me that the driver side A post had rust due to water intrusion from the shoddy installation. Now I've been dealing with this issue for 4 months when it should've been taken care of correctly in December. I also have rust damage that I have to pay a deductible to repair since it's considered body damage. I attempted to contact the company to discuss the damages but the owner now refuses to answer my calls. This was a simple matter that turned into a major issue for me and could've been avoided if they would've ordered the part I'd asked for and sent a competent installer to do the job.Business response
04/21/2022
Business Response /* (1000, 5, 2022/03/14) */ Contact Name and Title: Rick G******** Contact Phone: 8032700665 Contact Email: [email protected] Mr. ****'s and I have resolved this issue. An apology was given along with his deductible to insure the financial burden in the future if needed. Consumer Response /* (2000, 11, 2022/04/07) */ ---------- Forwarded message --------- From: ************************* Date: Wed, Apr 6, 2022 at 10:14 AM Subject: BBB CASE#:********* To: ******************* I would like to close this case after talking with the owner of this company and resolving the issue. BBB CASE#:********* Sent from my iPhone
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.