Business ProfileforPaul Clark Ford Mercury Inc

Took my 2022 f250 with ***** miles in today. Having 3 different problems with it. Steering wheel grinding, rear end making noises between 3/4 gear @20-25 mph, rough idle sounds like its going to shut off. Took 3 weeks to get in for appt. Dropped off at 8:30am and waited 2 hours in the waiting room I had them take me to a shopping plaza. Was told not sure how long it would take.they would call me when it was done. My husband called around 1.5 hours later to check on the truck as Im at a shopping place with no vehicle and was told the truck was ready. Talk Around NO COMMUNICATION. They picked me up around 2p I was notified my truck was ready and they couldnt find anything wrong with it. On their little report they stated no problems found normal operation on all 3 issues. Asked to speak with service mgr that was a joke! He got the tech that worked on our vehicle to come out. We wanted to show him on a test drive of what was going on. Cranked the truck up and the idle was rough and sounded like it was going to shut off. He listened and said that was normal.??? This wasnt noted as him hearing it and the trucks idle was rough. The wheel was grinding and he said he sprayed some lubricant on it?? But this wasnt noted on my paper this was done. And for the rear end. The tech **** told us there was a recall for the same exact issue we described to a t but it was a different gear ratio than what we had. He even pulled the recall up and showed us on his phone where he took a picture off the computer of it.. but it was wrote up as normal operation and noise no problem foundI dont understand why this report doesnt state he heard the noise like he said he did. the service person we were dealing with ****** we told him about this recall on the same truck but a different gear ratio number he argued that if there wasnt a recall for our vehicle it was normal. He told us we could take it to ****** ***** Will not be wasting my time here again. Think twice about