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ComplaintsforTampa Property Solutions 2015 LLC
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Complaint Details
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Initial Complaint
10/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This low life ***** along with some man (******) he brought with him to fix my ac stole my laptop! They were in and out my house in under an hour and got the ac working and pretended to be so nice that I had no idea I was being robbed! That same night I went to the hospital and was kept for observation. Discharged Tuesday, slept all day, went to work Wednesday then came home to use my laptop to notice it was gone and some other things had been rummaged through! Anybody else deal with something like this with them? I have everything on that laptop including I run my business on there! This"company" needs to be put OUT OF BUSINESS, as it is being used to rob clients! DO NOT DO BUSINESS WITH THEM AND DO NOT ALLOW THEM IN YOUR HOME!Business response
11/17/2023
On October we received a work order from RPM, LLC to go check an air condition unit on ******************************************************************************************. When we got to the address before mentioned the tenant of the house open the door and greeted us in. She showed us the airconditioning unit that we had to check and if it was the case, repair. We exclusively worked on the unit without moving anything and left right after the unit was repaired. The tenant never left us out of her sight. As a policy of our company, we contact our customers to make sure that the job was of their complete satisfaction; therefore, later I texted the tenant to ask her if the ** was working fine. The tenant replied that it was working fine with no issues and very satisfied with the service provided. A couple of days after, the tenant texted us reporting that she could not find her laptop. We respectfully responded that we did not see any laptop in the area where we worked. ****** states in her complaint that she left that same day to the hospital and the day she came back she slept the whole day. It was until the next day, according to her statement, that she found out her laptop was missing. Anyone could have entered her house while she was not there. Also, tenant states that her things were "rummaged through," something that she being present would have never allowed, or would not have been without noticed. We have been working for RPC for many years and we have never had a complaint. We have worked for more than 9 years without complain.
******'s complaint is without merits or any material evidence to support her complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.