ComplaintsforA. Bartlett Roofing & Construction Services, LLC
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This company came on February 26 2021 to my home and were supposed to seal a sunroom roof iI was offered a in writing10year warrantee and or workinship as they call it. Well is been a nightmare! my roof keep licking on and every time I call I get an excuse or a date and never happened, nobody comes.I even got insults from the owner and he told me once he was trying once and if nothing happens he won't come back. He came one day and not even went into the roof, what he did was ruined my sealing putting some plaster according to him to see, still licking and I am still waiting, I keep texting and 1day he responded "next week" and to this day I am still waiting, it's been very abusive and they totally disregard . Everytime it rains hard I have to use buckets and last time my couch got ruin. I have copies of everything and even a video and nothing. It's been a abuse and irresponsible Please help me!!.Business response
01/27/2022
Business Response /* (1000, 11, 2022/01/10) */ Contact Name and Title: Corey H.- Sales Mgr Contact Phone: XXXXXXXXXX Contact Email: *************************** Mrs. ***** I am sorry you are upset and frustrated with the roof coating job for $997. When I saw your complaint we immediately responded by completely redoing the entire roof coating process with the best possible High Solids Silicone white energy star roof coating available in the market. I personally attended the application to make sure everything was applied thoroughly and to specifications. Since then, I have contacted you by text , after our heaviest rainfall and you said you did NOT have a leak which is fantastic news and we will continue to monitor the performance over the next year. At Abartlett Roofing and Construction Svc LLC, we pride ourselves on getting the job right the 1st time but obviously we slipped up on this one but we want you to be happy and satisfied with this job even though we had to come back and correct it. Please call me anytime on my direct cell # if you have any further issues r concerns. God Bless. Corey (XXX)XXX-XXXX
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.