ComplaintsforLaurel Glen Apartment Homes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Over the last few months, I have watched my girlfriend struggle to get general and event major maintenance done on her apartment. It has now gone 6 months with her not having hot water, and part of the apartment being in disrepair. She, along with myself, have gone so far a to physically show them in th e water heater which is in disrepair and nonfunctional, holes in the walls and water damage in the wet areas. She has made numerous maintenance request, and even plead with them at the office to at least fix the water heater so she can have hot water. Ask multiple time for them to repair the hvac unit, and I myself have stopped by to ask for then to make it a priority. Everyone they have made promises that have not kept, and every time they put the repair off. She is now wanting to move out and they are telling her she will be fine, and responsible for the remainder of a lease on a dwelling that by all standards, should not be used for renting at this time. All she wants at this point is to move out, and move on from here. And recoup from this lose as much as possible.Business response
04/26/2023
*******************
Property Manager
As he stated he is the boyfriend to the lease holder. His girlfriend *********************************** moved in 12/9/2022.
She has also made a claim against us under CODE 19937-DB7AF
I have updated my response on hers because she is the lease holder.
We respond to all work request. In attachments are some of the emails between ******** and I where she will make a work order only to cancel because the water heater was working again. ***** ( maintenance ) did go in one day they said it had stopped working and ***************************** had part of the water heater taken apart. I ordered new water heater and had ***** install it 4/17/2023. After it was installed they still had a water pressure issue. ***** went right back and repaired the issue.
She made one complaint about the Hvac and cancelled that order.
She signed a 12 month lease that I explained to her upon move in. It is in the attachments the conversation I had with her about breaking lease.
She is falling behind on her rent . I have done everything I can to help her. I have attached her ledger.
Initial Complaint
04/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I moved in the apartment looked like it was falling apart. There was so much damage done to it, holes in the wall, carpet smelled and my water heater didnt work. I have been contacting the leasing office for 5 months now trying to get the water heater fixed. Also, they keep telling me my rent has not been paid when I have paid it. Ever since I moved in I also have been sick non stop so I am sure there is mold.Business response
04/26/2023
****** Ray
Property Manager
Laurel **** Apartments
*********************************** moved into Laurel **** Apartments 12/9/2022
She was very happy with the appearance of the apartment. There were no holes in the walls as she claimed and the carpet was just installed as well as the vinyl all through out the apartment. I emailed pictures to her. I also have emails since that is her main source of communication with me, of every attempt to check the water heater. She had a cat when she first moved in so we (********************** Supervisor) and I would call or email to see if the cat was put away so he could check the water heater. There were a few times we had set a date and she would claim that it was fine and didn't want to waste his time and cancel her work order. I have all the emails that we have exchanged as well as the ones where she has struggled with rent. I believe this is the real reason for these allegations.
Attachments
I have added a few of the many emails to show we were doing all that we could to resolve any issues.
I also added all the work orders from the time she moved in.
Her Ledger to show that her payment for rent has had nonsufficient fund dating back to March. She is currently 2 months behind.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.