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Complaint Details
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Initial Complaint
02/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I saw round eye supply online cause my daughter loves Italian rainbow cookies.ordered them on 2-24-23.they said they shipped them and charged my card 40.88.fedex said they were coming today 2-27-23.and never delivered them.so I want a refund for cookies I never got.thanksBusiness response
05/02/2023
The customer is NOT due a refund. She did in fact receive her cookies. I have attached the email communication with her and the tracking information. She placed her order over a weekend on 2.18.23. We do not process orders on weekends. Her order began processing on Monday, 2/20/23 and shipped out to her from our warehouse in ** on 2/23/23. Our website states 4-6 Business days for processing. We even let her know via email about the time frame. She received her cookies on 2/28/23 via ***** #************. The customer never reached out to ** directly to request a refund.
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Contact Information
Acworth, GA 30102-3133
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.