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          Find a Location

          Sleep Galleria has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sleep Galleria

              3384 Cobb Pkwy NW Suite 170 Acworth, GA 30101

            • Sleep Galleria

              3384 Cobb Pkwy NW Ste 170 Acworth, GA 30101-8359

            • Sleep Galleria

              11720 Medlock Bridge Rd STE 510 Johns Creek, GA 30097-1590

            • Sleep Galleria

              1311 Johnson Ferry Rd. Ste 416 Marietta, GA 30068

            • Sleep Galleria

              13010 Morris Rd. Ste 600 Alpharetta, GA 30004

            Business ProfileSleep Galleria

            Furniture Stores
            Multi Location Business
            Revoked BBB accredited business

            Current Alerts For This Business

            There are 3 alerts for this business. See all alerts
            Bankruptcy:
            On 10/27/2023, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 2:2023bk21211. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Northern District of Georgia 75 Ted Turner Drive SW Atlanta GA 30303 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 01/05/2024
            Pattern of Complaint:

            According to information in BBB files Sleep Galleria has a pattern of complaint alleging Delivery, Sales, and Refund and Exchange Issues. 

             

            Specifically, consumers state they purchased products from Sleep Galleria with the intention of having the items delivered within the specified timeframe. However, consumers are either delayed in receiving their items or not receiving them at all. Some have reached out and asked for refunds, but those requests have been ignored. 

             

            On July 24, 2024, BBB contacted Sleep Galleria to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available. 

            Contact Information

            3384 Cobb Pkwy NW Suite 170

            Acworth, GA 30101

            Customer Reviews

            1/5

            Average of 28 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            118 complaints closed in last 3 years

            62 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessNR

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Sleep Galleria, LLC offers furniture for all your relaxation and sleep habits.  

            Products & Services

            Mattresses, Adjustable Bases, Massage Chairs, Recliners, Lift Chairs, Relaxers, Sofas, Sofa Beds, Pillows, Sheets, Protectors, and Bed Frames

            Business Details

            This is a multi-location business.

            Find a Location

            Sleep Galleria has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sleep Galleria

                3384 Cobb Pkwy NW Suite 170 Acworth, GA 30101

              • Sleep Galleria

                3384 Cobb Pkwy NW Ste 170 Acworth, GA 30101-8359

              • Sleep Galleria

                11720 Medlock Bridge Rd STE 510 Johns Creek, GA 30097-1590

              • Sleep Galleria

                1311 Johnson Ferry Rd. Ste 416 Marietta, GA 30068

              • Sleep Galleria

                13010 Morris Rd. Ste 600 Alpharetta, GA 30004

              Location of This Business
              3384 Cobb Pkwy NW Suite 170, Acworth, GA 30101
              BBB File Opened:
              12/11/2020
              Years in Business:
              6
              Business Started:
              12/14/2017
              Business Incorporated:
              12/14/2017
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Sleep Galleria
              Business Management
              • Mr. Stephen Norris, President
              Contact Information

              Principal

              • Mr. Stephen Norris, President

              Customer Contact

              • Mr. Stephen Norris, President
              Read More Business Details and See Alerts

              Customer Complaints

              118 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/25/2024

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              I purchased a chair from Sleep Galleria on 09/03/2023 for $4,439.80 at their store at *****************************************************************************************. The chair was never delivered and there was no communication from the store, which appears to have closed. Did this company file for bankruptcy because all of their stores have out-of-order phone numbers? I want them to refund my money.
              Read 117 More Complaints

              Customer Reviews

              28 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joana C

              05/13/2024

              I wish I can give zero. The entire process is very stressful and I wish I didn't even go to the site. On 1/9/24, I ordered a massage chair with Affirm financing with a total price of more or less 2600. Affirm financing will cost me more than 3k. Unfortunately the same day I saw the same massage chair in ****** for so much less money so I canceled right away via email and phone call. Sleep Galleria customer representative even offered me a better offer but I declined. Many calls and email but no refund and Affirm is forcing me to pay and I had to or it will affect my credit score. Even worse they will not respond to my emails and even seems that they blocked my emails as my later emails were rejected. Also they blocked me from customer phone number so now I can't even tell then to ship the item now as I'm already paying the loan. Sleep Galleria needs to be sued by many and needs to be placed in public shame.
              Read 27 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.