We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Sleep Galleria

          View full profile

          This is a multi-location business.

          Find a Location

          Sleep Galleria has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sleep Galleria

              3384 Cobb Pkwy NW Suite 170 Acworth, GA 30101

            • Sleep Galleria

              3384 Cobb Pkwy NW Ste 170 Acworth, GA 30101-8359

            • Sleep Galleria

              11720 Medlock Bridge Rd STE 510 Johns Creek, GA 30097-1590

            • Sleep Galleria

              1311 Johnson Ferry Rd. Ste 416 Marietta, GA 30068

            • Sleep Galleria

              13010 Morris Rd. Ste 600 Alpharetta, GA 30004

            Location of This Business
            3384 Cobb Pkwy NW Suite 170, Acworth, GA 30101
            BBB File Opened:
            12/11/2020
            Years in Business:
            6
            Business Started:
            12/14/2017
            Business Incorporated:
            12/14/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Sleep Galleria
            Business Management
            • Mr. Stephen Norris, President
            Contact Information

            Principal

            • Mr. Stephen Norris, President

            Customer Contact

            • Mr. Stephen Norris, President
            Serving Area
            • Acworth, GA
            • Johns Creek, GA
            • Kennesaw, GA
            • Marietta, GA
            • Roswell, GA
            • Suwanee, GA
            Products and Services
            Mattresses, Adjustable Bases, Massage Chairs, Recliners, Lift Chairs, Relaxers, Sofas, Sofa Beds, Pillows, Sheets, Protectors, and Bed Frames
            Payment Methods
            • Cash
            • Check
            • American Express
            • Apple Pay
            • Discover
            • MasterCard
            • Samsung Pay
            • Visa
            • Financing
            • Sleep Galleria, LLC accepts American Express, Discover, MasterCard, Visa, PayPal, Apple Pay, Google Pay, Venmo and Cash payments. 

            Alerts

            See What BBB Reports On

            Accreditation Revocation

            On 05/01/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Pattern of Complaint

            According to information in BBB files Sleep Galleria has a pattern of complaint alleging Delivery, Sales, and Refund and Exchange Issues. 

             

            Specifically, consumers state they purchased products from Sleep Galleria with the intention of having the items delivered within the specified timeframe. However, consumers are either delayed in receiving their items or not receiving them at all. Some have reached out and asked for refunds, but those requests have been ignored. 

             

            On July 24, 2024, BBB contacted Sleep Galleria to request their voluntary cooperation in resolving the unanswered complaints as well as their cooperation in eliminating the pattern of complaint. This aspect of the Business Profile will be updated once additional information becomes available. 

            Bankruptcy

            On 10/27/2023, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 2:2023bk21211. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to Northern District of Georgia 75 Ted Turner Drive SW Atlanta GA 30303 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 01/05/2024

            Contact Information

            3384 Cobb Pkwy NW Suite 170

            Acworth, GA 30101

            Accreditation

            Revoked BBB accredited business

            Years in Business: 6

            BBB Rating

            NR

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.