Business ProfileforEdwards Heating & Air, LLC

On 1/29/2024, a technician from Edwards Heating & Air performed a routine maintenance check on our unit, which had been working well. The tech reported everything was fine. However, the next morning, the unit was louder and less efficient. The same technician returned, replaced the thermostat but did not stay to check if it fixed the issue. He referred us to the user manual instead of showing us how to use it. New thermostat $182 Two hours later, the house had not warmed. I called Edwards again, and after explaining the situation, a different tech was scheduled for the afternoon. He found a major restriction in the heat pump and suggested two costly options: try to clear the restriction for $1617 or replace the system for $8351. We chose the first option, which failed, so we had to replace the system. Edwards deducted the initial $1617 from the total cost.The installation on 2/1/2024 faced delays when the new control board malfunctioned. Edwards assured us they would fix it the next morning. On 2/2/2024, the technician replaced the board, but the unit still didnt work. Another manager said the new outside unit needed replacing, promising installation by 2/5/2024. However, the service manager had mentioned immediate installation. Eventually, another unit was installed that evening. The ordeal cost us three days of lost wages, emergency heat expenses, and $6377 for the new heat pump.Due to distrust, we discontinue the maintenance plan with Edwards and switched to a new company. On 5/3/2024, the new company corrected a drain line issue Edwards had improperly installed, costing $370.50. Another issue on 5/23/2024 revealed an improperly installed evaporator coil by Edwards, costing another days wages and $2061.95 to fix.In conclusion, while we can't prove Edwards Heating & Air damaged our system initially, their service was neglectful, dismissive, and incompetent. We seek fair reimbursement for the financial losses incurred.