Business ProfileforTwo Men And A Truck

I will give kudos to two employees at this location -- ****** and ******. They are the ONLY ones who have followed the Two Men and a Truck mission statement! The driver **** was extremely unprofessional in his handling of a situation that arose and the manager T and field operations supervisor ****** have been of little assistance in resolving my issues.I had an interstate move from ******* to ************. Once we arrived in ************ to unload the next day, things started to take a turn. I have a very large sectional sofa that the movers were well aware of when I was quoted for the move. They also had packed it on the truck in *******. All of my items were removed from the truck and brought into my new home, except one section of the sofa. **** had told me when loading that they were used to having to use the stairwells for moves and it would not be a problem. When they could not fit the piece into the elevator, the frustration level rose to a boiling point with ****. He actually got in the truck and left Tyquan standing in the parking lot. No one could reach him as he had driven off of the complex property. I received a call from the move manager T trying to come up with a solution. I suggested the stairwell which was met with hesitation. 45 minutes later **** returned and the movers got my sectional to the 4th floor stairwell landing. Because THEY DID NOT HAVE THE CORRECT TOOLS to take off standard legs on my sofa, i MY SECTIONAL WAS LEFT ON THE STAIRWELL LANDING (WHICH IS A FIRE HAZARD) AND I WAS GIVEN A $150 CREDIT ON MY $3900 MOVE!!!! INSULTING!! Also, NONE of my furniture was unwrapped or put back together (which i was assured would happend since it is part of the contract). I also have some pretty significant scratches on my dark wood furniture. I have attempted to have someone call me and resolve the issue multiple times. This location has broken the "Grandmother Rule" of Two Men and a Truck on many levels at this point.