Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Blue Lotus Mobile Auto Repair has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBlue Lotus Mobile Auto Repair

    Mobile Auto Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2576 Cochise Drive, Acworth, GA 30102
    BBB File Opened:
    1/10/2020
    Business Management
    • Kevin Hall, Owner
    Contact Information

    Principal

    • Kevin Hall, Owner

    Customer Contact

    • Kevin Hall, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/14/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    July 2022 we hired Blue Lotus to complete repairs on our **** **** 250. We paid them in full under the impression that the job was completed - total paid was ******** The job was not complete and in addition to not completing the job they broke several items that had been in working condition. We had to pay two other mechanics to complete the jobs. We paid *******'s Mobile a total of ****** and *********** Change ******. Those were needed just to complete the repairs that Blue Lotus had not done. We spoke with the mechanic ***** and he even agreed that a refund was due back to us being that they did not complete the job. He stated he needed to talk to his business partners and he would get back to us regarding the refund. He never called us back and they stopped answering their phone whenever we tried calling. In addition to not completing the job they also charged us for new parts. Both of the mechanics pointed out that they installed a remanufactured carburetor that also was not compatible with our truck make and model. I have included the invoices from both other mechanics and you will find that the recommendation was to install a new carburetor. We should not have to pay for a new carburetor when we just paid blue lotus for one. Included are the invoices from Blue Lotus and noted which jobs were not completed. We would like to request a refund from them for the work not performed that had to be completed by the other mechanics and the charges for the carburetor. Repairs paid to other mechanics total ****** and the total for the carburetor was 395 + 200 core credit for giving them our original carburetor + 200 labor they charged us to install it when it wasn't even the correct part to put on our truck. We would happily return the carburetor to them, but they will not answer any calls or text from us. Total refund for the carburetor would be 795. That is ******* that we have to pay to complete the job that they had committed to completing and would like returned

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.