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Business Profile

RV Dealers

Open Roads Complete RV White Ga

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Open Roads Complete RV White Ga's headquarters and its corporate-owned locations. To view all corporate locations, see

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Open Roads Complete RV White Ga has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They claim to have fixed/installed my water filter housing but it is just as I left it before dropping off with them. It is fine that they do not want to fix it for me at no charge - disappointing but fine. Based on this experience and many others where I believe they have sent my camper back with additional issues, I don't find them trustworthy. There have been many other "suspicious" things that were not broken when i dropped off, that i found broken the next time I took my camper on a trip. I reported the water filter housing outside of the 90 day service warranty and have only requested 2 documents from them so that i can use my credit card extended warranty benefits, and move forward with a new relationship and repair with a different provider. After multiple follow *** they have failed to provide me with the required documentation. If I miss my window for the claim, i will expect fill reimbursement from them, but all i need is an itemized receipt of the repair (****** paid on either December 28 2023 or March 23, 2024) and a copy of the 90 day service warranty policy. My claim has no impact on their business or finances so i dont understand why they are denying me these records.

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to express my concerns regarding the recent service experience with my Newmar King ***** which was dropped off two months ago at Open Roads ********************** At the time, I specifically requested that the house and chassis batteries be disconnected, and I was assured this would be done. However, when I called to check in after two months, I was informed that this step had not been completed, and the batteries were ******* a result, I was charged $200 for battery diagnostics and $200 for installation of new batteries. This issue should have been prevented if my original instructions had been followed.I am not sure if any of the electronics in my coach was damaged due to the dead batteries.

    • Initial Complaint

      Date:05/31/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a camper (travel trailer) from this company and the amount they told us the camper was is different from what they charged. They also told us we had to put down $4000 but then they raised the purchase amount by $4000. They also had the wrong year listed on the camper.

    • Initial Complaint

      Date:07/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 16, 2023 my wife and I purchased a camper/travel trailer (2022 ** Sportsman Classic 180RBT) from Open Roads Complete RV in ******, **, we were told we couldn't pick up that day because the service department would do a complete check of the unit (charge battery, fill propane tank, clean, etc). Had a pick up date scheduled the following Friday June 23, 2023. When we arrived we were told there was a significant part missing from the unit, but it had been ordered and we should have in 3 to 4 days, my wife and I both had reservations about taking possession of the unit and wanted to cancel the deal. Both the salesperson ( ******* and the service person assured us that we would receive the part within 3 to 4 days. At 10:35 a.m. on Monday July 3, 2023 I called Open Roads to complain that we hadn't received the missing piece, after talking to Service Manager, he replied he couldn't get an ETA from the manufacturer, I asked to speak to the General Manager, was placed on hold for 25 minutes, at which point I hung up and called back and asked to speak to the General Manager (******) again was put on hold again for another 15 minutes, hung and re-dialed and asked that the ** call me back ASAP, at 2:47 p.m. I got tired of waiting and called back, I was able to speak to the ** this time and she relayed that the part was on its way and that I would receive on the 6th or 7th of July. On July 5, 2023 received a call from the **, where she admitted that the part had not been even bee ordered until July 5 and that they did not have date in which I would receive the part. So now two weekends have passed that we have not been able to use the camper and now we don't when we will be able to use (most campgrounds require reservations). I did finance the unit and the first payment is due July 16. Is there some sort of lemon law in ******* that I can return the unit? Open Roads RV went all out in customer service while they were trying to sell us, not so much now "tough luck".

    • Initial Complaint

      Date:07/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dealership quoted and accepted payment for services they could not deliver. ****************** has no follow up, lies about work they can perform, doesn't complete work as requested and doesn't try to help make things right. My solar system installation was sub par. There is only 2.5 hours of run time and faulty wiring issues. It also took 8 months for them to get it done. Owner agreed to make things right and to get him a quote from a specialist because his company does not have solar expertise. After going through transporting my RV and all of the time and expenses, the findings were taken to him for him to basically say his business did nothing wrong and he didn't feel they should do anything to help accept give me $2,000.00 to help with "my situation". I have an RV that I cannot boon dock in or camp in with full hook *** because of their work. My total expenses on solar are around $20,000.00. This is unacceptable.

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a ************************************* Feb 2023.At time of purchase we were told they would prep it and have the trailer " ready to roll" for our road trip planned in late Feb.Issues...They never prepared the trailer, we forced them to come to our home and fix a hot water heater that wasnt working We left for road trip.. again hot water heater malfunctioned and we had to have it repaired in ****.again in ****** it malfunctioned, and were unable to use hot water. Upon returning from the roadtrip we returned the trailer for a long list of warranty work.. including...Replacement of hot water heater Repair of leaks under sinks and ********** plate Repair of outlet Repair of broken screen Repair tires not holding air We are 90days out from dropping off our travel trailer to open roads in Jasper.After several in persons visits, countless phone calls..Our Replacement of the hot water heater has been denied, repair of tires denied and still other issues not addressed.We are paying for a dead horse.We want them to buy back the trailer at what is on our loan.Tired of the non communication, lack of responsibility in owning up to warrenty repair work.. and Definitely do not feel safe with this travel trailer.Open roads has our proof of repair in ****, our list of requests for repairs.

    • Initial Complaint

      Date:03/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poor service and follow up. Deceiving with extended warranty and terms. Would never buy from them again. It took three months to change one part on the refrigerator. Broken pipes and damaged floor upon delivery and they did not even fix it. We are still waiting for the manager (***********************) to call us back after us calling to follow up several times, as he Promised he would get us a resolution and contact us.

    • Initial Complaint

      Date:05/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December I took my new Rv into them for repairs that included a issue with a thermostat that would not turn off and a stove that would not light. About two weeks later they charged me diag for what they said was NPF. We I went to pick it up the stove wouldn't light and the tech said get a long lighter to light it which was not a answer that was ok on me. Roughly one week later the thermostat acted up again which I sent video to them. Once again I took my camper back to them. From the first of January to last saturday they have had my camper giving me multiple lies about parts and what was being done. I have fact that the first claim wasn't turned in until March 1st by *********************. ***** said the thermostat was on backorder where I then contacted the manufacture where they stated the thermostat, door and stove were in stock. Fast forward to 1st of April the new ** **** promise me the world with getting me a new stove, providing me with ****** per my contract with them and refunding my NPF charge. Again a month later my rv was still not ready and asked for a meeting with them and the owner ********************* which **** said he would arrange. Still to this point I have not heard anything from them. I would like to have 6 month of payments giving to me because of the safety issue, and multiple lies from the ** ****. I would like to have my NPF charge returned and also the payment that **** read in the contract.

      Business Response

      Date: 12/23/2022

      Hi ****************, this is *********************, Owner/President of Open Roads Complete RV. Let me start out by sincerely apologizing for your concerns not being addressed when you first opened the case with the BBB (the complaint was sent to an employee that is no longer employed with us at our old location on ****************, in *******). Please feel free to reach out to me if I can still be of service to you regarding your RV. My contact  information is *********************** or by phone at ************. ---Thank you, *********************, Owner/President of Open Roads Complete RV--

    Open Roads Complete RV White Ga is NOT a BBB Accredited Business.

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