ComplaintsforRC Health Services AHA Training Center and EMS Academy

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was mislead about the length of time it would take to complete their EMT course. You arent able to see their actual requirements for completion until after you pay. Once you pay the description is very different. Their payment portal doesnt state there is a no refund policy either and now I cant get a live person to speak to about the issue. My son never opened their curriculum to begin the course as we knew he would. It be able to complete the course based on the actual time needed

  Business response

  06/25/2024

  The information packet that is emailed upon inquiring details the requirements of the course including the time constraints. This step is completed before an application is submitted. If your son needs assistance, he should contact us using the student portal and someone will respond. Unfortunately, I dont see anyone in our system with your same last name so Im not able to provide more information at this time. If he is a student of ours, we can only discuss the course with him directly due to FERPA laws.

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On January on January 11/2024 I reserved a seat at the ** health services company to do a renewal ACLS class.I noted some discrepancies with the way they was ushering out the program.Shortly after paying for the program. I received the email not directing me to your website to review the program that I needed to complete. I received the email prompting me that I will have to pay for a online book and make sure that I have proof that I have purchased this online book.I was a little confused and dismayed highlighting that the American heart association platform offers the online book and I do have it already reserved.At that time, I did not feel comfortable with her practices highlighting that she did not send me the link right after purchasing her class. To direct me to the modules that I needed to complete. About 24 hours before I was to attend the class on 1/25/24. I stated to her that I would like to cancel my registration. Because of my concerns of the way she was conducting the process. They did reply to me with an email highlighting that she can provide me with the online book for discount. Again trying to sell me another product that I did not need.I told her that my place of employment has scheduled me for another class. She then stated that she would cancel my registration for the class. And That she will not return my fee that I paid of $140.I stated to her that when I made the payment. I did not see any where on our agreement that I could not cancel this class and lose my money. Also in her correspondence, she Stating that she talked to me about the cancellation process, in which that did not happen. The representative name is Miss ***************************** and she is cc'd in this email her contact is ************ She then email me a cancellation and refund policy that was not on her website. A copy and paste that I did not see in the website. as well as not attached to the pre-purchase process.

  Business response

  05/14/2024

  We have previously responded to this same complaint made by ****** a few months ago. Upon registering for our course, she was made aware of the *** Book policy which stated that if she did not have a book, one was required for the class. She claims we forced her to purchase a book. However, a book was not purchased by ****** and we did not collect money from her for a book.  Upon her initial registration, she agreed to the cancellation and refund policy before any money was taken. Despite her not following that policy, our accounting department attempted to reach out to her to refund her money.  She never responded to them and therefore, no refund was given.  Additionally, she continues to file complaints with you, the BBB for the same issue and only stating partial facts.  She paid $140 for an ACLS class that had a 72 hr cancellation policy. Instead of 72 hours, she gave less than 24 hours notice of her cancellation. We offered to try and reschedule her and she refused stating she no longer needed the course. In addition, she was reached out to directly by our accounting team to explain the terms of the refund and asked for her agreement on January 27.  ****** has yet to respond to them over 3 months later, but instead continues to file additional complaints regarding the same subject. At this time, we will no longer continue to address the same complaint.

  Customer response

  05/15/2024

  This is another way to try to get in  contact with the company 

• Initial Complaint

  01/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Enrolled in EMT Course Online for the cost of $1500. This program is a self-paced program that "advertises" as easy and flexible process to complete online and for those out of state. I completed this program out of state and flew to another state for the hands on portion. During this travel one course was cancelled in which I had already made travel arrangements. I had to scramble and make new arrangements for a new course in a different state and was told, by the director *********************, I would be reimbursed for the travel arrangements that were not refunded. I emailed her multiple times and never heard back. I continued on with the course. I completed every chapter, every quiz, medical physical and tests, three skills days (out of state) two final exams, the background check, oral board (passed) and other required modules. All I had left to complete was clinicals (2 ride alongs) before I was removed from the program. I paid $200 for a course extension which took ~3 weeks to hear back from (this time gets taken from your extension time). During the end of my course I was frantic to finish and at one point had to schedule a remediation appointment to retake a final exam. I emailed multiple times for 2 weeks trying to get in touch with someone. I have every email thread and every email sent to the program about my determination to finish and their lack of communication with me about how to effectively finish, though I was running out of time. I emailed the director and staff about my lack of time to complete the program. I was never given a clear answer on how to move forward and the allowed me to keep going with the program before I was removed. My last pending task was waiting to be scheduled for clinicals. As much as I would like to complete the program, my ultimate goal is to receive a refund for the money paid for the program, as I cannot get my time back I spent investing in completing this course. I expressed on multiple occasions my main goal was completion.

  Business response

  01/13/2024

  Branded, Im truly sorry that you were unable to complete the course in the alloted timeframe. I have taken a look at your course records. Your extension request was approved in 10 days but it looks like you waited 30 days before paying the fee. It also looks as though we waived your no show fees for the classroom dates you did not show up for. You did meet the requirements for a clinical extension as you stated and we awarded you a 30 day extension on top of this. You in total had 10 months to complete the course. This is 5-6 months after you completed your skills days. Regarding the cancelled course dates, I understand that when traveling especially this is a major inconvenience and want to assure you that we make every attempt to avoid cancelling courses and it is an extremely rare occurrence and sometimes unavoidable due to illness or other various reasons. We did reach out as soon as possible and worked to help you reschedule those. Please feel free to reach out us at **************************************************** if we can assist you further

• Initial Complaint

  06/10/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased an EMT certification course on 5/20/21 with the anticipation of getting my certification. After 6 months, they told me I had to pay a 200-dollar extension fee because otherwise, the **************** would hold my certification. I paid this and then they proceeded to remove me from the course later when I had one step left to complete. After doing some research, I found there was no ******* law saying my course had to be completed in 6 months. This is why they were able to give me this "extension" to get some extra money from me. After being removed from the course, I requested mediation with the company, and they said they would have me in contact with the *** and COO, and then never responded (its been 10 days since they responded with several emails sent from me). I find it strange that they removed me with one step left, and then offered to put me in touch with the *** and COO, but then suddenly stopped responding

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩