ComplaintsforWhispering Pines Apartment
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Complaint Details
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Initial Complaint
06/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This apartment complex needs better management. They need proper communication system with their tenants because they cut off water now multiple times in a day without a proper notice or warning. I understand that emergency happens once a while but this is like 6th time water has been cut off without prior notice. People need water for everything and they need to get to work and use bathroom to get ready. I have told about my concern to the manager directly and still no change. This is a total inconvenience to my family and other residents. And the water always gets cut off for few hours.Business response
06/26/2023
The property is under renovation and unfortunately in a emergency situation we have to turn the water off. Unfortunately when the property was built in 1979 it was was designed with only one main water line and this has created a problem for everyone. The only time the water is turn off at the property is when its an emergency due to pipe has busted or a large leak in a unit. When we do have an emergency we try to make the repair with in 30 min and the most an hour. We do not have a texting system in place and nor do our tenant have current numbers in pay either. Managements is aware of this issue and is in the process to resolve.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.