![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe Little Lane Shop
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I placed an order 4 a kids clothing item on July 31.The item was shown as delivered on Aug. 5, but it was not delivered 2 me.As this item was shipped via USPS&it is not uncommon 4 USPS 2 mark a package as delivered only 4 it not 2 actually be delivered until a few days later, I waited 2 contact the vendor until Aug. 11,&on this date, I let them know I had not received the package&2 advise what needed 2 be done 2 get a replacement.On Aug. 15, I was notified by my neighbor that they had received the package,&I emailed the vendor again 2 let them know; however, I jumped the gun a bit on sending this email, as I did not actually get the item in my possession until Aug. 24, as my neighbor was on vacation.B/c the vendor did not respond 2 or acknowledge both of my emails, I sent them a msg on Instagram 2 initiate an xchange on Sept. 6, which was within 2 wks from receiving the item, per their return policy.They responded by sending a link 2 their policy¬hing more.I can provide more details
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.