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Business ProfileforAlbany Motorcars
At-a-glance
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Business Details
- Location of This Business
- 805 E Oglethorpe Blvd, Albany, GA 31705-2752
- BBB File Opened:
- 9/15/1987
- Years in Business:
- 38
- Business Started:
- 2/3/1986
- Business Started Locally:
- 2/3/1986
- Business Incorporated:
- 6/23/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Contact Information
Principal
- Mr. Jimmy Mullen, General Manager
Customer Contact
- Mr. Jimmy Mullen, General Manager
- Mr. Wayne Gregory, Owner
- Additional Contact Information
Fax Numbers
- (229) 883-4241Primary Fax
- (229) 883-4241
Customer Complaints
0 Customer Complaints
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2 Customer Reviews
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Most Recent Customer Review
Emir M.
02/21/2024
Absolutely horrific customer service. Do not buy a vehicle from these guys. I recently purchased (4/27/2024) a certified Mercedes *** *** from this dealership, and my experience has been nothing short of disheartening. Not only did they fail to provide essential services promised during the sale, but their overall treatment and lack of responsiveness have been subpar. Firstly, at the time of purchase, I was assured that a spare key, a new set of windshield wipers and a trunk mat would be provided to me (the latter was part of the business negotiation). However, to my astonishment, these items have still not been sent to me, even though I was told that I ought to get them within 30 days from the day of purchase. The absence of these essentials not only reflects poorly on the dealership's commitment to customer satisfaction but also poses a safety concern given the importance of clear visibility through proper windshield wipers. Secondly, one of the main reasons I chose to purchase from a certified Mercedes dealership was the assurance of a thoroughly detailed interior. Unfortunately, upon pick up, I discovered that the interior of the Mercedes *** *** was far from being detailed ( and the sales rep, Jordan witnessed the lack of cleanliness). The neglect in cleaning the interior shows a lack of attention to detail and a disregard for maintaining the high standards expected from Mercedes. Furthermore, I have attempted to address these issues with Albany Motor Cars multiple times by calling and leaving messages for the GM but no response. I've been met with indifference, unresponsiveness, and delays in resolving the problems I encountered during the purchase. I plan on taking this matter to the corporate. Jordan B*****, the sales representative with whom I interacted, seriously mishandled this situation. He repeatedly deceived me by falsely claiming that the trunk mat had been shipped to my house, although it never arrived. As for John P******, the "GM," he is unfit for his position and should be ashamed of the false assurances he provided. His utter lack of professionalism and dishonesty are unacceptable
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