ComplaintsforFive Star Hyundai of Albany

• Initial Complaint

  04/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought 2020 ******* ******* on ***** *** 2023, and I can NOT get License tag because there is a lien on the title.

  Business response

  04/19/2023

  This issue has been handled. The title was sent by the lien holder to the customer instead of directly to us. We should have the title by the end of this week to process the proper tag work for Mr.*****. I spoke with Mr.***** and informed of the resolution. 

  Customer response

  04/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* * ***** **

• Initial Complaint

  02/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The customer service at this facility is very poor. Took my car in for service about the same issue 3 times but I keep getting the same poor customer service about my car issue then I get charged an outrageous fee for service. I purchased a battery not even 6 months ago and now the dealership is telling me I have to purchase two with them in order for them to check my wires that seem to be the only issue with my vehicle. Now I’m without a vehicle and no real options and I still make payments on my vehicle

  Business response

  02/09/2023

  Customer had an extended warranty on the vehicle that is no longer active. Their last visit was ******** -- customer paid us a diagnostic charge only $189.38 and declined all repairs needed at that time. No repairs were made. Their next visit was ******* -- customer paid $125.52 for a coolant leak but declined $1859.20 for all repairs that the vehicle needed at that time. Currently the customer has not given any authorization for repairs needed and is contemplating trading the vehicle in.  On ****** * ****** CALLED CUSTOMER ON DECISION ON REPAIRS. CUSTOMER STATED SHE WILL COME BY FRIDAY FOR TRADE IN IF SHE DECIDES, OR WILL GIVE DECISION REPAIRS. 

  Customer response

  02/10/2023

  
  Complaint: ********  
  I am rejecting this response because: I picked up my vehicle today because the repairs they were charging me for wasn’t the issue with my vehicle. I got a second option and what the service department was trying to charge me for ridiculous. I didn’t trade my vehicle in at that time I just took it away with me with paying 224 for a diagnosis on my car when I took it in because it wasn’t going over 40mph dodge told me replacing two batteries for 1000 would help my issue but the issue is ignition coils bad the car just needs a tune up. It’s sad as a women with little knowledge on vehicles I was given the run around and was going to be over charged by that department for issues that wasn’t causing my car to drive over 40mph. I understand my warranty didn’t cover that but my car stayed a whole week for nothing. Car started fine with no issue I went and got battery check up and ended up changing an auxiliary battery on also. The experience overall with service was poorly 
  
  Sincerely,
  
  ********* *******

  Business response

  02/13/2023

  We asked the customer to approve further diagnostic charges to dig further into the vehicle to find out what the issues were. Customer declined further check out and paid the initial diagnostic fee. No work/repairs were complete by our service department. 

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2016 ***** *** from Five Star Dodge in Albany, GA on ********, which included a 2 month/2,000 mile warranty. After driving less than 250 miles, I noticed a noise from underneath and the front was pulling to the right on the highway. I contacted the dealership and told them my desire to take the vehicle to a *****a and or ***** dealership to have it checked out and I was not told I could not do that. I got an appt with *********** *****a on ******* and upon performing an alignment, they found that the front passenger spindle and strut were bent and unless fixed, the vehicle would continue to pull to the right. I paid for the repair in the amount of $1,823.73 and submitted the documentation to 5 Star for reimbursement. Andrew H******, Used Car Manager told me I had to submit the documentation to the Warranty Company (***** ******** ********* and if they DID NOT reimburse me, that 5 Star would. Today, *******, the Warranty Company rejected the claim, saying that it was likely caused by a collision of some sort and is not covered and if it was there when the vehicle was purchased by myself, the DEALERSHIP should reimburse me. I forwarded this response to the dealership, and received a reply that they WILL NOT be reimbursing me, because they say the vehicle was in perfect condition when I purchased it. Their front end alignment was performed on ******** and I did not purchase the vehicle until ******** - over 300 miles had been put on the vehicle AFTER the alignment and BEFORE I purchased it. At some point during those 329 miles, someone damaged the front spindle and strut. I would not have purchased the vehicle had I known I would have to pay for a $1,800 repair within the first month of ownership!!

  Business response

  01/12/2023

  I, DeMarcus P****, General Manager here at Albany CDJR and Hyundai have already responded to Ms. ******* on ******* via email and assured her that we would reimburse her. See attached. Check has been cut and the customer has been notified via email this morning ******* that her reimbursement check is in the mail and it may take a few days.  Thanks.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On September XX XXXX I took my **** ****** 2018 in for regular oil change and tire rotation. When I took my jeep in it had no damage to the grab bars. The tech took pics to verify no damage. When I got my vehicle back nobody had said anything about damage that occurred. I got 20 mins away and noticed somebody stappled my grab handle back together so it wouldn't be as noticeable. I tried calling once I noticed,got sent to vm. I went back and the manager was only looking at the before pics,proving it come in like this and made no efforts to investigate who/or how it happened. He denied me any information to his manager or anyone that I could speak to above him. He also refused to look at cameras

  Business response

  09/26/2022

  Business Response /* (1000, 7, 2022/09/23) */ Mrs ********* , I am saddened to hear of your experience with our Service Department and would like to offer a resolution of replacing your grab bars. As of ******* Spoke with Mrs *********. Customer is satisfied with resolution and will be a returning customer in the near future. Consumer Response /* (2000, 9, 2022/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

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