ComplaintsforBB Atlanta Appliance Repair
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Complaint Details
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Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
BB Appliance went out to diagnose a dishwasher issue in one of my apartment units. I authorized the quote for the labor and replacement part. Ten days later the technician Joseb returned and installed the part. After 15 minutes, the dishwasher was still not working. He said we needed a control panel or touch sensor panel instead and ordered that part. Again **** days later he returned and replaced that second part. After 20 minutes this dishwasher not only wasn't working BUT the water was flooding the kitchen floor and he told me that the water pump now needed to be replaced. This is a two year old Kitchenaid top of the line dishwasher and I was baffled how this repair was not working out.I have tried a half dozen times to get the service manager and owner to call me. After three weeks, and multiple attempts, they refuse to call me back. They are no longer a reputable appliance repair company IMHO. I'm now concerned that there is fraud taking place. I have used this company in the past and didn't have this experience so something has changed.I want a call back from the owner telling me what they are going to do to immediately remedy this problem. The technician has already thrown away the first part which I was told is actually just fine.. so they need to figure this out before I call my lawyer or go to small claims court.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.