Business ProfileforWreck Check Atlanta

On 10/20/22, I paid Wreck Check (WC) $400 for help getting the *** (diminished market value) for my vehicle.Initially, WC (***** and ******) was engaging and looked to get this settled quickly. They laid out the steps of getting this rectified, which included getting an umpire involved if I didnt agree with the offer.On 11/14/22 ***** let me know that the insurance company came back with an offer of $4,900. I didnt accept it and wanted to get an umpire. Three days later, 11/17/22, WC came back saying the insurance company raised it to $5.500 and ***** said that she spoke with RC (owner) and he recommended I take it because it was more than the repairs. I respectfully declined, as that is NOT what *** means (getting more than repairs). I wanted to get an umpire involved to make sure I get the right ***, as $5,500 is not the ***. On 11/18/22, ***** said she would find an umpire and get back to me. To this day, 12/1/22, I have never heard back from her or anyone from WC.On 11/25/22, I got an email message from my insurer asking me to input my banking details to send the $5,500. I never approved this offer to be accepted. It appears that WC accepted this offer without my consent to finalize the case. This is a gross violation.Ive followed up three times (2x email/ 1x via phone call on 11/30) in the last 5 days. There has been no response. They shouldve never accepted an amount on my behalf, without my consent. My understanding is that WC and team gets a kickback for getting someone to settle for less than the true ***. WC didnt do the full job that they said they the will do. Dont offer services you dont want to provide (UMPIRE). From the complaints on WC, it appears their weakness is in their communication. If you are no longer wanting to represent me, just say so. You have that right. Just have the ***** to say it. Try it the next time you dont want to do something for a customer. Youll earn more respect and business. Do better.