![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforWreck Check Atlanta
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/20/22, I paid Wreck Check (WC) $400 for help getting the *** (diminished market value) for my vehicle.Initially, WC (***** and ******) was engaging and looked to get this settled quickly. They laid out the steps of getting this rectified, which included getting an umpire involved if I didnt agree with the offer.On 11/14/22 ***** let me know that the insurance company came back with an offer of $4,900. I didnt accept it and wanted to get an umpire. Three days later, 11/17/22, WC came back saying the insurance company raised it to $5.500 and ***** said that she spoke with RC (owner) and he recommended I take it because it was more than the repairs. I respectfully declined, as that is NOT what *** means (getting more than repairs). I wanted to get an umpire involved to make sure I get the right ***, as $5,500 is not the ***. On 11/18/22, ***** said she would find an umpire and get back to me. To this day, 12/1/22, I have never heard back from her or anyone from WC.On 11/25/22, I got an email message from my insurer asking me to input my banking details to send the $5,500. I never approved this offer to be accepted. It appears that WC accepted this offer without my consent to finalize the case. This is a gross violation.Ive followed up three times (2x email/ 1x via phone call on 11/30) in the last 5 days. There has been no response. They shouldve never accepted an amount on my behalf, without my consent. My understanding is that WC and team gets a kickback for getting someone to settle for less than the true ***. WC didnt do the full job that they said they the will do. Dont offer services you dont want to provide (UMPIRE). From the complaints on WC, it appears their weakness is in their communication. If you are no longer wanting to represent me, just say so. You have that right. Just have the ***** to say it. Try it the next time you dont want to do something for a customer. Youll earn more respect and business. Do better.Business response
12/18/2022
Good Evening,
We did the right thing for this claim. They accepted our $5,500 offer which is an incredible offer on such a small damage claim. This should not even be a complaint. We got here $5,500 which is much higher then the repair costs. Instead of a thank you, we get a complaint from the BBB and the customer decided to try to steal our fee from us. We have contact the proper authorities and have filed theft of service charges against this entitled greedy customer.
Sincerely,
*******************
Customer response
12/19/2022
Complaint: 18488050
I am rejecting this response because:Unfortunately, the only thing ** knows to do when confronted with his error is attack, as you can see from any complaint that he gets. If he is concerned about the right thing, then the right thing to do would be to communicate with his clients (not ignore them) and not accept an offer without their permission. That is doing the right thing.
There is nothing greedy with wanting to get the value of something (2022 Lexus). Even WreckCheck themselves provided a report stating the *** was almost $8k, and you expect me to settle for less, when you stated the procedure to do more? If he doesn't want bad reviews then communicate properly AND maturely. You accepted an offer WITHOUT my consent. Doing the right thing is not one sided.
The only greedy party is RJ, accepting kick backs for settling less than ***.
Sincerely,
***********************Business response
01/03/2023
There will be no further comments while the legal process is playing out. Pending charges for theft of service and defamation.
Customer response
01/04/2023
Complaint: 18488050
I am rejecting this response because:This is not a satisfactory resolution to Wreck Check's ineptness.
However, I'm happy to show any legal and/or govt entity that ineptness.
Sincerely,
***********************Business response
01/04/2023
My attorney advised me not to respond anymore. Stealing is wrong and you will regret this.Initial Complaint
05/06/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
Paid $450 to get correct value of our vehicle. Claim they would have resolved in a month and its been over two months now. I have tried several times to call, leave messages and email just to get an update. I wouldve been satisfied With just a phone call and explanation. I did finally speak to someone a couple of days ago who couldnt help and then asked for a phone call back to see what the delay was and they assured me someone to call me back and no one did.Initial Complaint
01/27/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I reviewed diferentes companies before hire them, I choose them because the offer money back guarantee for they services. The estimated me for a least $4500 the primary asking price for the insurance was $10,300, the insurance offer $2500 and then end to $2900 far from the $4500. The solucion wreck check atlanta offer me was to file a law suit that incurr in more cost plus hire an attorney that was an opcion I had before I hired them the 33% attorney plus court fee, plus $325 they charged me for nothing. Other site do it for a lot less and may have better outcomes.Business response
02/05/2022
Good Afternoon!
Here is a link to our refund page https://wreckcheckatlanta.com/refund-policy.html. ********************* does not qualify for a refund for two reasons:
1. The final settlement of your diminished value claim must be less than what you paid for your report.
2. If we recommend that you file a lawsuit to recover your diminished value and you fail to do so, the refund policy does not apply. (We can help you retain an attorney per your request)
We did advise the customer to file a lawsuit,we offered to help her with attorney selection, and we offered to testify on her behalf all of which she refused. She could still get the $4,500 but she is at the point where a lawsuit is needed.Sincerely,
*******************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
12600 Deerfield Pkwy
Alpharetta, GA 30004-6108
Business hours
Today,By Appt. Only
MMonday | By Appt. Only |
---|---|
TTuesday | By Appt. Only |
WWednesday | By Appt. Only |
ThThursday | By Appt. Only |
FFriday | By Appt. Only |
SaSaturday | By Appt. Only |
SuSunday | Closed |
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.