Customer ReviewsforThe HoneyBaked Ham Company LLC

I reached out and filed a complaint about slices of ham we had recently purchased and disappointed there was no sweet glaze. When I called the store in *********** and spoke to manager I was advised this was a company wide policy to do this - to slice it off. People didnt want it?? I thought that was the main reason we liked it so much. After contacting another store close by - the manager there told me that sometimes it can get hard so they will slice off and place in the bag for customer to enjoy but had not heard anything about the other being company wide. She agreed that was one of the things people love the most about honey baked ham. I ended up sending a complaint in thru Honey Baked and the email was forwarded to the local store. The assistant manager that replied was so rude and lack of professionalism was a complete joke and embarrassment to any company. She did not answer any of the questions and nor try to remedy a solution for the past visit. Please tell me this is a one time fluke and your company is not ran this way - otherwise we will not return all thanks to ******* in ***********.

KC, we have forwarded your comments to our **************** Team and District Team for review. Someone should be contacting you regarding your store experience.We appreciate your patience as they address your issue and concerns.Thank you.

I ordered a half ham for Easter dinner.I order every year for the holidays.I did not look into my bag until Sunday dinner.Big mistake,unwrapped the ham and the smoked turkey breast..There was no glaze and the ham appeared to be burned as well.The turkey breast was burned also and dry. My Easter dinner was ruined !!!! When i took the ham and turkey back the Monday after Easter to Honey Baked Ham in ********,**.,the associate at the counter seemed so indifferent.She put the money back on my card ,gave me the receipt and walked away. No Im sorry for the inconvenience or any thing. RUDE !!!! I was not the only person returning their hams.No explanation ,no contact from the company.I think I DESERVE some type of compensation for this inconvenience as well as other patrons.

Mrs. ****** Thank you for reaching out regarding your experience at our Ferndale store.We have forwarded your concerns to our **************** Team for review. Please allow them a short period of time to get back to you and assist with a resolution.Thank you again.

Ordered for 96 year old mother having 20 guests Easter (3/31/24), in an area that did not have internet/cell service, online was a not available. Landline called & placed order, 2 hams (1-12lb, 1-8lb). Pickup Thurs-,3/28/24. Reaching counter, told to go to 2nd line. The latter for people who didn't place an order ahead of time, now we are in it. After long wait, did not have our order, and it was if we were ordering for the first time. Told no online order, wait with everyone else. Purchased the two hams they had available (not sizes we were told). One very good, the other was very dry (tasted old) and not spiraled. Prompted us to reply to an email from HBH about recent order.(didn't they just say they couldn't find an order)! Just received a phone call from HBH about my responses, reiterated them again. Was told that online ordering is HBH practice to provide accuracy with order. My immediate question "what if there is no internet or you are a senior citizen not knowing about computers or cellphones." HBH does not recognize this generation nor care, was told "that's the way it is." Also, he has never heard ham not being spiraled, offered to send what is remaining back to him, his response "that is not necessary." Obviously was since he never saw one. Continued with correct way should have been told to me over the phone, pay online, etc. Reading other disgruntled reviews, paying for what you actually get is a big mistake. All I got was sorry for your experience. My complaint was how he shrugged off a senior citizen that deserves more in life than HBH shoving rules & regulations to others who do not understand to begin with. No sympathy making them understand how he makes them feel. I never, and urge others to take a stand with this company, for lack of communication with orders,... more importantly that not all people are treated equal. .HBH should be ashamed of themselves. No HBH in this family ever again! Poor quality and very poor business practice!

******************, thank you for reaching out to us with your concerns. Your comments have been forwarded to our **************** Team for review. Please allow them a little time to review and respond to your review.Thank you.