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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
all of this occured on 9/5/24.I take a picture of my check front and back and submit it to the app. the app tells me it was approved and to now upload a photo of the check with void written in bold black ink I did so and then got a notification that my request failed and to contact customer service. I call customer service and they do not pick up at all. I feel scammed and i need that money urgently.
Business response
09/10/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
09/04/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I used Ingo check cashing service. They sent me a email saying funds were confirmed and all I had to do was write void on the check and upload a picture of the voided check. I did this and then they denied the transaction and claimed it was a photocopy but it was not. Some issues with their response is how can you verify the funds and verify the check with the first picture but then claim the next picture is a photocopy. The problem is now that I followed their instructions and wrote void. Now I have a worthless check and will have to wait over a month to get a reissued one. When I'm poor and really need the funds bow. This is 100% their flawed system that caused this. I offered all the proof to show its a check.Business response
09/06/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer response
09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Hello,
I would like to inform you that a supervisor from the company reached out and provided a resolution.
Sincerely,
*****************************Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 26th 2024 I attempted to upload and cash a check through the Ingo check cashing app. I followed the process exactly as they have asked. They had agreed to take the check. They just needed another photo of the check voided for security sake which is completely understandable. However after I had written void on the check they denied it and immediately closed the account. I'm not sure what they expected me to do with avoided check and no money. But at this point in time their lackadaisical approach a lnd virtually no sincerity in their apology or efforts to make it right . I just want my check cashed it wasn't even all that much it was only $237.77 I am not exactly wealthy and this check was going to be extremely crucial for me but instead I had to go into personal debt because they would not give me what I was owed. I would like some help in resolving this scenario I do not seek any sort of anger or anything out of this. I just really want my money and I want them to try. It's a shame that there's no generosity or sincerity in anything that they have done to render the matter solved. Thank you very much have a good day.Business response
09/06/2024
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer and advise the steps needed to resolve their issue. All attempts to contact the customer were not successful.Initial Complaint
08/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I went to one of my local *** stores to load money to my NetSpend card and accidentally gave them the wrong card which you can't loaf money too. I have $500 sitting out in *********. I have been calling Ingo for weeks (as it says on the *** receipt) to send the receipt to have the money loaded onto my NetSpend card. The person's name is ****** and he has yet to call me back and this expires on 9-09-2024. At this point, I'm nor going to get my $500 sitting in *********. I've called the credit card company and they don't see the $500 transaction from me giving the wrong card to load money to.Business response
08/19/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer response
08/19/2024
**** has never reached out to me to communicate any steps to me. I have called atleast 10 times since July 11th and not phone call back.Business response
08/22/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer response
08/22/2024
**** HAS NOT COMMUNICATED ANY STEPS FOR ME TO RETRIEVE MY MONEY. THEY ARE LYING AND I HAVE SEEN A LAWYER ABOUT THIS.Business response
08/27/2024
Ingo Money has investigated the request. Unfortunately, with the information provided, we were unable to locate an transaction to assist the customer.Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company will not let me use my services saying I'm high risk and will not allow me any access to my account and has me blacklisted across four different apps when I've used the service for years ,got held up on *** can't use at all and it takes more than 6 hours to get a representative. If you check anywhere their a 1 star company.Business response
09/04/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Initial Complaint
08/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was sent a check for a job offer and I tried to cash the check with ingo, it ended up being a scam.and the check was not real. I have cashed numerous of checks with no issues with no fraud activities. I was tricked into thinking that this company was offering me a job and sending a legit check but it was a scam. I sent over email proof of this and still I was denied access to cash checks with ingo. Not only ingo but my.local.krogers a d ******* and other platforms. I myself am a victim and now I am being banned because I didn't know.it was a scam. Despite the proof I sent they still kept my account blocked. I am an honest person and I feel like I was not only.victimized by the offered fake job but now my livelihood. I want for this ban to be removed from my.name. I have a lot of proof showing that I my self was scammed. Attached is the email I was sent from the people that sent me a fraudulent check.Business response
08/19/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer response
08/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
07/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Refused to cash a check from a known and successfully used account for larger check amounts. Violation of their advertising. **************** was absolutely unhelpful and didn't give a s*** about actually helping me with the issue.Business response
07/31/2024
Ingo Money has investigated this consumer's account. Unfortunately, we were unable to cash the consumer's checks. The consumer is still able to attempt other check submissions. All checks are subject to approval.Initial Complaint
07/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 7/27/2024 I attempted to cash a check in the Venmo app. This is a check from my employer and I have cashed these checks with Venmo on several occasions without issue. I received an email stating the check was approved an md all I needed was to submit a photo of the coded check -again this is AGTER I WAS INFORMED the check was approved and I had already written VOID on the check as instructed by ****Business response
07/29/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
07/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Always cash checks through them and today out of nowhere they refused my check. I asked for an explanation and they said they cant give me a reason they closed my account but they just didBusiness response
07/31/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer response
07/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 07/05/2024 I attempted to cash a Check into a PayPal Account electronically. In order to cash this check I was asked to take photographs on the front and back of this check. I was then Instructed to purposefully VOID the Check before recieving any confirmation on wether or not this company percieved the check to be viable. When i followed these instructions i was then denied the service and the check was not deposited. When i attempted to reach out to inquire as to why this was denied (as maybe they couldn't see what they needed to to verify that it was a genuine check) I was informed at first that it was simply a server timout and that all I needed to do was ReUpload the photographs. When i attempted to do so i was emailed by the company and was informed that my account was completely closed and i could no longer use their services. When I called them back i was informed that their Review team accused me of attempting to use a photo copy of a check and not the original Document itself. I tried to tell them that I can clearly see the watermarks validating that it was an original and that whoever came to that conclusion was either mistaken or having issues with the lighting of the Photo Clearly the Resolution was simply to Reupload the Photos with better lighting, Because i had to VOID the check in order to complete the process I no longer can use this check and can no longer use this service due to a bad process of ReviewBusiness response
07/31/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.
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Customer Complaints Summary
378 total complaints in the last 3 years.
89 complaints closed in the last 12 months.