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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been cashing check with go2 for about 2years never no issues. I have a check from government they won't cash. I graduate in 3 weeks and needed this money. Please help why are you guys doing this to people
Business response
06/06/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Initial Complaint
05/26/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I tried mobile depositing a perfectly good check from work into PayPal which the services to mobile deposit are run by Ingo Money Services. Ingo Money Services denied me telling me I was marked as high risk for a closed account. When I emailed Ingo Money Services back for specifics, they wouldn't give them to me. I am very upset.Business response
05/31/2024
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer but resolve their issue. All attempts to contact the customer were not successful.Initial Complaint
05/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is telling me that I am not able to cash checks because of suspicious activity on my account they are a part of PayPal and I want my PayPal account restored or I will be filing a lawsuit against them I have already told them that it is the only way that I can cash my checks from my job. I won't this problem resolved and I want it resolved now or I will be taking ingo money and PayPal to court.Business response
05/31/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval. All attempts to contact the customer were not successful.Initial Complaint
05/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I attempted to cash a check from a settlement using my **** Bank account, which uses the Ingo Money company. I went through all of the steps, the check was accepted, and I then got to the screen where they wanted me to write void on the check. I did that, and surprise surprise, their AI system could not read the word VOID even though I had clearly written it in very bold black ink. So now Im left with a check Im unable to use, because of this companys inept actions. Because of this companys incredible malfeasance, Im unable to use that money to purchase items for my sons nutrition.Business response
05/30/2024
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer but resolve their issue. All attempts to contact the customer were not successful.Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company wasn't even able to cash a government check and collected a bunch of my private information (SSN, birthdate, etc) which it made clear it would be sharing with their affiliates under their terms of use. **************** chat said 2-3 minute wait for a customer service representative but was closer to an hour, with no help or resolution. Then calling was also no help just the agent muting their microphone when I asked for a supervisor and hanging up on me. I don't want this company to have my data, especially if they operate this poorly and seem ill prepared for any sort of data breach.Business response
05/31/2024
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer and advise the steps needed to resolve their issue. All attempts to contact the customer were not successful.Initial Complaint
05/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Ingo Money erroneously canceled my Venmo check-cashing ability after I tried to cash a check from someone I live with. I had previously cashed checks (from the same person) with Ingo Money multiple times. Without contacting me, Ingo Money accused me of attempted fraud and canceled my account. Not only is this an unethical business practice, clearly initiated by artificial intelligence, but false accusations of theft are illegal.Business response
05/29/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer response
05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Ive deposited checks with this company before without any problems. I recently tried to deposit a check from my grandmother for my birthday. It wasnt accepted because it wasnt in my name. My name is ************************************, but I go by ********. The check was written to *****************************. My grandmother says I can add ****** to the check, and I figure thats ok because my account should have both names but with ******* as my middle. It's on my ID if they need any more verification. They say they can't deposit it because now it's been altered. There was no attempt to verify if that alteration was authorized and that, yes, it was for her granddaughter, ************************************.Ultimately, I asked her to send a new check written out to ******.A few weeks later, I'm trying to deposit a paycheck, which keeps getting refused. I called and emailed, and they said, "My account was made inactive, and because of the risk associated with my account, it will remain intactve". They will not provide any information about the risks and part of the terms and conditions they claim you are violating. They performed no investigation into these potential "risks," or else they would have discovered no risk associated with my deposit because it was from my grandmother for my birthday. One call to the bank the check was from where they could confirm with the check writer that yes, she did authorize a check of $100 to ********, aka *******************.Business response
05/22/2024
Ingo Money has investigated this consumer's account. We were able to escalate the account to *************** for review. **** can accept transactions from this consumer. All checks are subject to approval.Customer response
05/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I tried to deposit a check to my Moneylion account using ***** services. **** went through the entire process as normal and provided the verification statement that my check had cleared and per THEIR policy I was to then write VOID on my check as it had processed. So, I did that. Next I received an email stating that there was an error with my Moneylion account and the funds were not deposited. I fixed that issue, and went back to request that **** re-process my claim. However, when I tried to log in, I received the message that, Due to suspicious activity on your account, **** has closed the account. We are sorry for the inconvenience this may have caused. No explanation, no assistance. This appears to be the norm. for Ingo. They appear to just close accounts and steal peoples money because it is convenient and easy and nobody can do anything about it. Then respond to the BBB that they couldnt get ahold of the customer or that due to THEIR investigation the account will remain closed. Of course it will. They will not tell you anything because it is a privacy and security concern. So, they can do a fake internal investigation and not tell you anything about the process or their findings and then they can steal your money, and you are just supposed to be ok with it. Sorry for your luck, you just got scammed For real?!Business response
05/30/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've been cashing checks with these people for a few years my job reissued my check so the check I had didn't cash it was reissued because i updated my address with my job i received the check at my old address and attempted to cash the canceled one not knowing of the reissue these people blocked me from their system they also blocked my mother for no reason this is the only instant check cashing system available the company has no heart whatsoever I want a refund for every check cashing fee I've ever paidBusiness response
05/03/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Customer response
05/03/2024
Complaint: 21644995
I am rejecting this response because:These people are not able to contact higher authority to unban an account I got banned upon attempting to cash a canceled check that check was reissued I had updated my address with the company issuing the check therefore everything all of my activity was legitimate
This company is used at ******* and pretty much every bank across the *** they have banned my mother as well I guess they think I was using her account I can't cash a check instantly nowhere in the country that's sad
Sincerely,
*********************************Business response
05/08/2024
Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize, but your check will not be accepted. All attempts to contact the customer were not successful.Initial Complaint
04/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Cashed a check with an online app. The app loaded a card I do not posess. The company said they would transfer funds to either another card or my PayPal account. They have not transferred the money. I do not have access to the money or even the account to see what's available from the cashed check. After 8 calls to customer service I keep getting g promises to have my money transferred to my pay pal account and they still haven't done that. Each customer service rep keeps assuring me theyre doing it. The company owes me $454.00 for the cost of the check. I would like to have the money either transferred to my PayPal account or the company can issue me a preloaded debit card with the funds. I feel this should be delivered in a timely manner and if a new card is sent with funds I want it sent priority mail under three days delivered. I have reached out to the company atleast 8 times in one day and again on another.Business response
05/01/2024
Ingo Money has investigated this consumer's account. We were able to communicate with the consumer and advise the steps needed to resolve their issue.Customer response
05/10/2024
Please see other complaint for extended details on this situation. I attempted to cash another check through Ingo. That check showed as Confirmed and asked for a photo of the voided check. I uploaded the image and the app days it can't process my request at this time. I now have a cashed and voided check and I have no idea where my money is. I have attempted atleast ten times now to contact customer support and each time they're telling me they'll wire the funds to other bank card. Now they're telling me they can't wire to another card but they can give me PayPal credit instead. I wanted cash as was the agreement to our transaction. The second check that was cashed and has not had funds released to me is worth $378.14 The first check amount is $454.00 All I am seeking is to have the funds from my cashed and voided checks released to me in a timely manner as the law requires. I paid extra to have immediate check cashing as well so waiting several days is not reasonable. I hope to find a resolution to this matter without going to court. Theft of ******************************************************************* jail for the penalty.Business response
05/31/2024
Ingo Money has investigated this consumer's account. We were not able to communicate with the consumer and advise the steps needed to resolve their issue. All attempts to contact the customer were not successful.
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Customer Complaints Summary
378 total complaints in the last 3 years.
89 complaints closed in the last 12 months.