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Complaint Details
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Initial Complaint
09/28/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
So I tried cashing my $90 check thru ingo paid extra to get instantly and it says still pending. I've called tried live chat even emailed ingo nothing no call backs no emails no missed calls like voice mails nothing. They won't answer my call from where I sat on on hold for like 45 mins one time. Now I tried even doing my homework by calling customer service the first time they picked up immediately handled my situation took very good care of me well that was short lived. Now I'm stuck holding a $90 check with void written across the front of and nobody will even think twice about. But who could really blame them. I need them to cash this check. If the problem is the putting on Paypal I've got several other places they r more than welcome to add the funds to. Also I've given my wife all the info to pull it up on her phone cuz I work alot of hrs and my password don't work so we tried the forgot my password and that temporary pass word they give don't work as wellBusiness response
10/13/2021
Business Response /* (1000, 5, 2021/10/05) */ Ingo Money has investigated this consumer's account. We were able to escalate the account to Risk Management for review. Ingo can accept transactions from this consumer. All checks are subject to approval.Initial Complaint
09/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I tried cashing a check with Venmo and my account is new and it says that after review of your most recent transaction, we have determined that your account exceeds our rish criteria and we are closing your ingo money account. I have never even made a transaction so if you could please fix this I would appreciate it alot thanks.Business response
10/13/2021
Business Response /* (1000, 5, 2021/10/05) */ Ingo Money has investigated this account. After further investigation of the account, it has been determined the account will remain inactive. We really wish there was more we could do. Unfortunately, there are policies and procedures we must follow. After escalating, we received a refusal response. We sincerely apologize for the inconvenience.
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Contact Information
11545 Wills Rd STE 130
Alpharetta, GA 30009-2098
Business hours
Today,8:00 AM - 10:00 PM
MMonday | 9:00 AM - 10:00 PM |
---|---|
TTuesday | 9:00 AM - 10:00 PM |
WWednesday | 9:00 AM - 10:00 PM |
ThThursday | 9:00 AM - 10:00 PM |
FFriday | 8:00 AM - 10:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | 9:00 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
378 total complaints in the last 3 years.
89 complaints closed in the last 12 months.