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Review from Deidra B
1 star06/21/2024
I just made an attempt to sign up. I put my SSN# and address in the system, but their site is either glitchy or they are a scam. The terms and conditions were blank and I am afraid that now they have my personal information.Please help. Please don't allow them to steal my identity. I have had enough of that!Thank you!
eCredable Response
08/09/2024
We offer 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, various topics related to credit, and much more. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently: We can instantly view your profile, account activity, system details, and other information to effectively answer your questions.We frequently ask you to send us screenshots, videos, and links to help us see what youre seeing. We can also send you screenshots and videos to guide you in the right direction.It's faster. We can quickly get to the bottom of your questions without putting you on hold.Security is our #1 priority. We can immediately verify your identity and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions. Agents are available on LiveChat between 9 AM to 5 PM EST EST. If you need assistance from an eCredable Care team member, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here eCrdable Care Phone - If you prefer, you can call eCredable toll-free at ************ Monday - Friday between 9 AM and 5 PM EST.Here are some articles about eCredable Lift by credit or financial experts on major media outlets and reputable websites: CNBC - ********************************************************************************************************** CNBC Select - ******************************************************************************** Select - ******************************************************************************** Make it - ******************************************************************************** CNBC - ***************************************************************************************************** VantageScore - ************************************************************************* - ************************************************************************ Consumer Reports - ********************************************************************************************************* Consumer Reports - ****************************************************************************************************** - ******************************************************************************************* - ******************************************************************** This is in an effort to address your concerns about eCredable's position on this matter. eCredable Care eCredable Lift "Make Every Payment Count"Review from KENNETH C
1 star06/18/2024
They are a big-time scamming outfit! when you go to ****** them up for customer service you get the wrong number, or the number isn't in service do not waste your time or money fooling with ecredable because they're not right and we all work too hard for or money to be toking advantage off im going to try to *** them myself!!!eCredable Response
06/19/2024
Hi *******,We offer 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, various topics related to credit, and much more. eCredable Care team members are real, friendly humans. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently: We can instantly view your profile, account activity, system details, and other information so we can effectively answer your questions.We frequently ask you to send us screenshots, videos, and links to help us see what youre seeing. We can also send you screenshots and videos to guide you in the right direction.It's faster. We can quickly get to the bottom of your questions without putting you on hold.Security is our #1 priority. We can immediately verify your identity and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions.If you need assistance from an eCredable Care team member, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here eCrdable Care Phone - If you prefer, you can call eCredable toll-free at ************ Monday - Friday between 9 AM and 5 PM EST.Please let eCredable Care know if you have any further questions. Thank you for choosing eCredable Business Lift! eCredable Care eCredable Lift Make Every Payment CountReview from Ida H
1 star06/17/2024
This company has a phone number online just for show. The phone number doesnt even work ! But they take your money.eCredable Response
06/18/2024
Hi ***,We offer 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, a Toll-free number, and an interactive help center where you can find FAQs, how-to guides, videos, various topics related to credit, and much more. eCredable Care team members are real, friendly humans. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently. If you need assistance from an eCredable Care team member, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here--*************************************************************** eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here--*************************************************************** eCredable Care Phone Support agents are available on the site Monday - Friday between 9 AM and 5 PM EST at ************** eCredable Care eCredable Lift Make Every Payment CountReview from Gregory A S
1 star04/08/2024
Bogus! I signed up for the service over a year ago, and everything they said they would do, they didn't. I've talked to several different reps. (via email) and none of them seem to understand what is going on and its simple...nothing has been reported for over 6-8 months. a couple of my accounts were never even linked. I want a refund immediately.Review from Scott C
5 stars02/02/2024
I had an issue linking my power utility company and their support was great. Most importantly, I saw a real jump in my credit score. They took me from, no way are you qualified for the loan I needed for a car to, I actually qualified for decent terms. My roommate had a similar experience with eCredableReview from David L
1 star12/28/2023
I cancelled my service a few months ago, and I havent been charged, so everything is fine on the billing side of things I think.However, eCredable accounts continue to appear (and continue to be updated monthly) on my TransUnion report. Since I cancelled, I would like all eCredable reported accounts to go away, like Experian when you cancel Experian Boost, or at least show as closed/good standing. Isnt thats whats supposed to happen?Basically I would just like to get my report back to being a pure report.Thanks!-I did just send essentially this same message through your support website, but it gave an error messages when I tried to send, so I came here instead.Review from Navahcia E
1 star11/16/2023
Definitely a scam. They locked me out of my account as soon as I paid the *****. Ive tried to contact them by email, chats, and phone its all a joke system. No real human. No matter what time you call they pretend they are receiving high call volume and prompt you to leave a message. I hate I signed up for this and got scammedeCredable Response
11/17/2023
Hi ********, You may be trying to log in or reset your password on the wrong side of the eCredable website by accident. We have two sides. One for personal credit, eCredable Lift. The other site is for business credit, eCredable Business Lift. To login to your eCredable Business Lift account, click here -- ************************************************* (your username is ******************* If you forgot your password, please use these steps to reset your password. 1.. Go to eCredable Business Password Reset, click here -- *************************************************/ctl/sendpassword?returnurl=%2f 2. Enter the email address you used to sign up at eCredable in the Username field on the Retrieve Password page.3. Click Send Reset Link4. Go to your inbox of the email address you provided and find the eCredable Support email 5. Follow the Support Email instructions to reset your password Please check your Spam or Junk Mail folders if you do not receive your password reset email. The forgot password email couldve been caught by spam. Look for an email from eCredable with the subject line eCredable Small Business Password Reminder. If you dont find the email in these folders, add ********************************** to your address book or safe senders list. Thank you for choosing eCredable Business Lift! eCredable Care eCredable Business Make Every Payment Count"Review from William R B
1 star08/28/2023
Horrible company never return calls. Also , no one answered the phone. Was a recording that was bogus..eCredable Response
11/17/2023
Hi *******,eCredable Care has promptly answered all of the tickets that you have created. We offer 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, various topics related to credit, and much more. eCredable Care team members are genuine, friendly humans. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently: We can instantly view your profile, account activity, system details, and other information to effectively answer your questions. We frequently ask you to send us screenshots, videos, and links to help us see what you see. We can also send you screenshots and videos to guide you in the right direction. It's faster. We can quickly get to the bottom of your questions without putting you on hold. Security is our #1 priority. We can immediately verify your identity, and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets, so you won't have to repeat questions. If you need help, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here **************************************************************************** eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here -- *************************************************************** Please let us know if you have any questions or need further assistance. eCredable Care eCredable LiftLocker Make Every Payment CountReview from Jasmine F
1 star08/14/2023
I have been using this company for about 3 months now! Not one time have they reported the business lift account as a " NET 30 TRADE LINE " to D&B! Guess what instead they have been reporting my payment's only to D&B which is now deemed as a Net 30 Cash account. After speaking with a representative from D&B they told me that eCredable has been reporting reporting to them like so and that they can't report to them as a NET 30 account and Net 30 trade line at the same time. by the way I paid to have an account verified in my business name and it was successfully verified by my other vendor I use for a net 30 account because I was apart of the email chain. This was verified in June ask me if e"Credable" has reported this to D&B street since no! they just gave me back a refund for the inconvience of not reporting and continue to tell me " oh we are having issues this will be fixed soon yet its been 2 months. They decided to give me one month free subscription due to their continued negligence. so now the subscription I pay for every month is reporting wrong not as a trade line and now the verified accounts you pay for will not be reported to D&B as well. Apparently my issue has been escalated this month we are 14 days into August I have not been contacted yet. Their customer support system is terrible you can only speak to someone via online chat at certain hours absolutely no phone number and it is so confusing on how to successfully get a rep on the chat, and I ALWAYS GET THE SAME REP NAMED "Tevon" I DO NOT WANT TO SPEAK WITH THE SAME REP EVERY SECOND BECAUSE NOTHING IS GETTING DONE. This while company is a scam.Review from Toni R
1 star06/29/2023
I have been managing my credit on my own w/o eCredable. All of a sudden I receive a notification I have several new eCredable accounts open. I never signed up for the service. When I tried to call - NO LIVE CUSTOMER SERVICE available and no return calls once you leave a message. I need answers!!!!eCredable Response
06/30/2023
Hi ****,We offer 24/7 online support via *** (eCredable Virtual Assistant), tickets, LiveChat, and an interactive help center where you can find FAQs, how-to guides, videos, a variety of topics related to credit, and much more. eCredable Care team members are genuine, friendly humans. We love answering questions, solving problems, and helping you on your lifelong credit-building journey. We use various technologies to provide support effectively and efficiently: We can instantly view your profile, account activity, system details, and other information so we can effectively answer your questions. We frequently ask you to send us screenshots, videos, and links to help us see what youre seeing. We can also send you screenshots and videos to guide you in the right direction. It's faster. We can quickly get to the bottom of your questions without putting you on hold. Security is our #1 priority. We can immediately verify your identity and online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous tickets so you won't have to repeat questions. If you need help, please use the following options. ***, eCredable Virtual Assistant - She's available 24/7/365 by clicking the help bubble in the bottom right-hand corner of the site eCredable Care Ticket agents monitor tickets 24/7 and reply within 24 48 business hours. This can be found here--******************************************************* eCredable Care LiveChat agents are available on the site Monday - Friday between 9 AM and 5 PM EST on eCredable eCredable **************** this is available 24/7/365. You can find FAQs, how-to-videos, a variety of topics related to credit, and more here--******************************************************* Please contact eCredable Care for immediate assistance regarding your concerns. eCredable Care eCredable Lift Make Every Payment CounteCredable Response
07/05/2023
Hi ****,Thank you for reaching out to eCredable regarding your concerns. We see that you're an IDIQ customer. IDIQ's credit building service is powered by eCredable. The accounts you see on your TransUnion credit report are the utility accounts you opted-in to link on IDIQ and reported on our Transunion credit report. In an effort to ensure this, you can confirm your utility accounts are listed on your TransUnion credit report in two ways. Contact TransUnion directly at **************, and ask the TransUnion representative to locate the utility accounts on your TransUnion credit report and verify the account type.You can get a copy of your TransUnion credit report to confirm your accounts have been added to your TransUnion credit report as either an open utility or telecom account at AnnualCreditReport.com. This site is the major credit bureaus official website to fill orders for the free annual credit report you are entitled to under federal law. To get a free copy of your credit report from TransUnion - visit www.AnnualCreditReport.com. Please let us know if you have further questions or contact IDIQ to confirm this information. eCredable Care eCredable Lift "Make Every Payment Count"
Customer Review Rating
1.4/5stars
Average of 15 Customer Reviews
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