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ComplaintsforNorth Point Flooring & Design Inc
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Complaint Details
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Initial Complaint
03/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired *********************** of Northpoint Flooring and Design to paint the interior of my home- walls and trim for $5000 back in September 2021. I was required to give him 60% upfront and the remaining 40% the day they finished work with the promise any flaws would be handled correctly by touching up and or repainting. I paid him via check. I have been going back-and-forth with him mostly via text message and in person since then in hopes that all of the flaws and mistakes made with the painting could be fixed as promised. When I first hired LEV we spoke about using a high-quality ******************************* paint in eggshell so that I could use a magic eraser when needed. I just recently learned that he used flat paint in the lowest quality ******* you can buy. I cannot get marks out of my walls because of this. He promised me that the painter would come and fix everything until I was happy. The painter came one time and ruined banisters, doors, walls, and trim, not to mention paint on my sons pictures hanging in his room. After asking for my money back he has blocked my number from his phone. I have tried to get in contact with him via other numbers, his painter, and the person who recommended him to me. He refuses to get back to me and I am stuck with ruined walls.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.