Business ProfileforDatavant

I am a lawyer, and regularly request my records and bills from a provider that contracts with CiOX HEALTH. This complaint pertains to a records request.The initial request letter was sent on April 8, 2024. In response to the request, I received invoice number ********** from CiOX HEALTH. I mailed CiOX HEALTH a check with their invoice number on the front along with a copy of their invoice for payment identification. The check cleared my account on April 29, ********** is May 28, 2024. I still have not received the requested records. So, I called CiOX HEALTH, twice.The first call was handled by CiOX HEALTH's automated answering service, and I was asked to provide the invoice number. I entered the 10 digit invoice number on the top right of my invoice. The automated service responded that invoice numbers are nine (9) digits before abruptly disconnecting. (don't use the first number)I called back, jumped through a bunch of automated hoops, and finally got a real person. She said that CiOX HEALTH's system showed payment was received on May 24, 2024.....The check to CiOX HEALTH unequivocally cleared my account on April 29, 2024. So, I informed the representative of the same....She claimed that she sent me an email to show CiOX HEALTH received payment on May 24, 2024. I asked CiOX HEALTH's representative to stay on the line until I received the email she sent. She said no, because the email would take up to 15 (fifteen) minutes to process. It has been a couple hours and no email.Also worth noting, according to SC Code 44-115-80(A)(2) a physician may charge the following for search and duplication of a record: "Sixty-five cents per page for the first thirty printed pages and fifty cents per page for all other printed pages, plus a clerical fee not to exceed twenty-five dollars for searching and handling." CiOX HEALTH's invoice itemizes a $31.02 "Basic Fee" with a unit price of .80 a page for the first 30 pages?