ComplaintsforAnytime Heating, Cooling and Plumbing

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 4, 2023, a technician came to my home to repair an A/C condensation leak. When he arrived, I told him to go to the attic. He said "I've been doing this for a long time, I've seen this before I don't have to go to the attic". He went outside to the unit and claimed I needed 1 lb of refrigerant totaling $167.43. Because of the condensation leak, it damaged my drywall. To ensure the issue was resolved, I waited before repairing the drywall and had it repaired in November 2023 totaling $375.00.In March 2024, I turned the A/C on and the condensation leak reappeared. I called Anytime Heating, ******************************************* and spoke to the manager, ***. He commented he knew exactly what was causing the problem and would send his "best" technician, ***********************, to insulate my attic and perform a thorough inspection of my units. They came on April 11, 2024.They placed insulation in my attic. **** mentioned he would talk to *** about "wrapping" the condensation line". He also removed my thermostat batteries saying they weren't needed. They were needed. My panel was blank. He performed the inspection and told me the capacitor was close to being out of normal range and if I didn't replace it, my unit would shut off. This cost me $364 and my issue was still not resolved.Days later, I called *** to inquire about "wrapping" my line and he commented he would send someone back out. On April 26, 2024, ************************* came. While he was there, he asked for the location of my hot water tanks. This was not relevant to the issue.On Thursday, May 2, 2024, my home was hot and the A/C wasn't working. I went to the thermostat and the panel was blank. I installed the required batteries. The panel began to display data, but there was no air blowing. I called *** twice and he didn't return my call on the number I provided. I contacted the weekend emergency on Saturday, May 4, 2024. I hired another company to service my unit and now the issue is resolved, costing me $346.21.

  

  Business response

  05/21/2024

  Good Morning, 

  We have worked with ************* as you can see to remedy her issues. First, I would like to say that our Service *******************, did try and call her back on the weekend of May 4th when she was calling into our emergency service. She did not call him back. In addition, when we came out to put in the insulation in the attic and wrap the condensate line (two separate visits) at no charge to *************. Those two calls themselves more than pay for her credit she is asking for. We are happy to hear she has found another provider to service her property that seems to be a better fit for her. Please let me know if you have any other concerns. 

  Thank You, 

  Anytime Heating, Cooling & Plumbing 

   

  Customer response

  05/21/2024

   
  Complaint: 21703112
  
  I am rejecting this response because: if this company had fixed my issue from the beginning in August, there wouldn't have been a need for follow up services.

  If your technicians didn't have any knowledge of how to fix the issue, they should've communicated this major piece of information. It doesn't take three visits to fix a condensation leak; and even after these visits, it still wasn't fixed. I paid for services unrelated to my issue that I didn't need. Everything this company did had nothing to do with fixing the problem.

  Also, when I contacted the emergency line, I left a specific cell number and no one contacted that number. 

  Sincerely,
  *********************

  

  Business response

  05/21/2024

  
  08/04/2023
  This was our first visit to ************* and this is why she called in: Condensation on the back of the home leaking from the air vent....droplets of water falling from the air vent into the bedroom.
  
  We performed a diagnostic and found the culprit to be poor install from the builder. The builder never fully wrapped the supply boot therefore condensation was occurring. We also checked the entire system and found it slightly low on refrigerant charge.
  ************* agreed to topping off the refrigerant charge but declined having us insulate the supply register. She paid $167.43.
  
  04/12/2024
  This was our 2nd visit to the home, 8 months later. ************* called in and asked to speak to a manager. I took the phone call and listened to her express how she didnt have much confidence in the last tech. She also didnt think his diagnosis was correct. What prompted this phone call to us was ************* noticed water droplets on her ceiling. I made the decision to send out a field supervisor with a trainee to recheck the system.
  Due to *************** dissatisfaction with the last tech, we decided to waive the trip charge as well as provide a free one time maintenance. During this maintenance we found a starting component out of specs and found the boot still missing insulation. We charged $369.44 for this and also wrapped the boot for free. We then performed a final check,and everything was working at manufacture specs. The field supervisor did note that the drain line needed to be insulated as well. We scheduled a return visit on 4/26.
  
  04/26/2024
  Returned to insulate drain line at no cost to *************
  
  05/04/2024 Saturday
  ************* called into our after hours line and said the ac isnt working again. The call got dispatched out at 9:30 am. The after hours tech called her but she didnt answer. He then called me on my cell and I attempted to call ************* but also couldnt get ahold of her. I then called on 5/6/2024 to respond back to the false review that was left and still no answer.
  
  We provide several hundred dollars of free work to ************* however her main issue stems from the builders which we told her about on the first visit. We then corrected this issue for free and insulated the drain line. As well as performing a full maintenance on the system and replacing the starting components. All for a discounted price of $536.87. We have upheld our core values and went above and beyond to ensure we provide a 5 star service.  
  

  Customer response

  05/21/2024

   
  Complaint: 21703112
  
  I am rejecting this response because: it is erroneous and not truthful.

  First, on 8l4/2023, there was no diagnostic. To reiterate, the tech glanced the issue, stated "I've been doing this for a long time, I know what I'm doing" and walked outside to the unit claiming my refrigerant was low. That is not a diagnostic.

  Secondly, on 4/12/2024, what was offered was not necessary. It did not repair the issue. I didn't ask for a one time maintenance. It had nothing to do with a condensation leak. This was an effort to extract more money from me without addressing the initial issue. 

  Thirdly, on 4/26/2024, same as on 4/12/2024. It wasn't necessary and had absolutely nothing to do with the issue. 

  Lastly, on 5/4/2024, not correct. I called the emergency number and my call was followed up by a tech who said he would have the manager, ***, contact me on the phone number I provided. He did not. 

  After three visits, my issue still EXISTED. 

  The review is precise and will remain in its current communication. 

  No, there was no free work, but several attempts to address an issue that was never resolved.

  At the center of any business, integrity should be the primary core value. From my perspective, the lack of integrity speaks volumes; and since this core value is lacking, it leads me to believe any subsequent values are also not followed.

  Sincerely,
  *********************

• Initial Complaint

  08/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Technician ***************************** (has been with the company for 6 months, young kid) came out to my home to fix my AC unit as it was not cooling. 5 hours later my roof crashed down by water, AC stopped working again. Called this company back to address the issue.. spoke with the supervisor on staff, **************************, who might be the most unethical, condescending, man I have EVER spoken to. Living in these times of economic crisis, you would think that by supporting small businesses that working together to resolve an uncomfortable issue would be logical. What this manager chose to do with his position of power was to let me know that this was not his responsibility, and that it was my issue. The disappointment truly lies in the lack of resolution that this man provided. We received a call from him 4 days after the event took place, first disappointment and even in communicating he had no intention to resolving the issue his technician caused, he didnt even care to lose a customer. I hope my experience can be avoided in the future, and as much as I hate to write this review bc we all know how hard it is for small businesses, I truly dont believe these company is here to Serve the community they serve. Take this as you will. And good luck if you ever hire this company for your services Services paid for: 259 membership180 dollar service fee to fix my HVAC

  

  Business response

  08/30/2023

  Anytime did not perform any work to the **** system to cause it to leak water. It is evident by the excessive rust in your furnace,emergency pan & the rust-stained water marks down the side of your home,the system has not been draining properly for quite some time which is what deteriorated your emergency pan. If there is ever an issue, the water should drain into the pan & the float switch should cut the system off. Water could only leak if the emergency pan is compromised which is from the deterioration of that pan from your continued use of the system with it not draining properly. Anytime did not install this system or cause any damage to the drain pan. Anytime has not been to your home for an **** service since 11/9/21 for a heating service until the recent visit on 8/25/23 which was replacing the failed capacitor & getting your system back operational. We are sorry this happened to your home however Anytime only made a repair to get your broken system back functioning.

  Customer response

  09/01/2023

  Complaint: 20536747
  
  I am rejecting this response because:
  
  
  Our firm has been retained by Mr. and *************** concerning the matter of an incident involving
  the negligent mishandling of personal property and poor workmanship in relation to their **** unit within
  their home, the mishandling of which caused substantial damage to their property (ceiling collapse near
  their **** unit).
  On Thursday, August 24th, ************** contacted Anytime to have them assess and repair the
  familys **** Unit. On Friday, August 25th, Technician ***************************** arrived and assessed the unit.
  He advised our clients that the unit was old and that they should obtain a new unit within the near future.
  He repaired the unit, sold ************** an Anytime membership plan, and scheduled with them an
  appointment to get a quote for a potential new unit. Unfortunately, later that evening. Mr. and ***************
  noticed that part of the ceiling within their Master Bed rooms closet had collapsed due to water damage.
  In addition, the **** unit was no longer providing cool air. ************** called Anytime that evening and
  technician ***************** stated he would come over the next day to take a look.
  On Saturday, August 26th, ***************** arrived at the property to assess the damage and the ****
  unit. Upon assessment, he gave ************** his opinion that this damage was a result of the previous
  technician, *****************************, connecting the ** water drainage hose to the *************;s plumbing pipe. Due
  to a blockage within the pipe, the water began to overflow onto the ceiling tile near the ****, eventually
  building up, causing water damage, and eventually collapsing the ceiling. He did not see any further leaks
  and stated that he would request a manager to come and resolve the matter for that following Monday,
  August 28th.
  On Saturday, August 26th, ***************************** returned. The ** unit had begun to cool the house
  at this time. He took photographs of the inside and outside of the housing structure and stated that the
  outside **** unit had a motor that needed to be replaced. He would return on Monday to replace the
  motor. ***************************** also entered the property, and when assessing the damage that had been
  caused after his prior visit, he stated that in his opinion, the damage and the leak had somehow occurred
  before his arrival on Friday August 25th. He then advised them to speak with a manager and assured
  them one would contact them by Monday.
  Unfortunately, a manager did not call nor visit. ************** was forced at length to attempt to reach
  their main office in the hopes of speaking with one. It was not till the next day, Tuesday August 29th, that
  a manager by the name of ******************************* contacted ****************. ******************************* then informed our
  clients that based on the testimony of his technicians and photographs taken, he believed that Anytime
  was not responsible for the damage and would no longer fix the **** or provide any form of relief. Our
  clients were forced to find another technician to help repair the unit, whos assessment and experience of
  over 30 years revealed that the structural damage was a direct result of *********************** failure to
  follow proper procedure.
  Since Anytime was unwilling to provide a solution or any form of relief, Mr. and *************** felt
  obligated to report the incident to the Better Business Bureau.
  Our clients have also forwarded us your cease and desist letter concerning the alleged
  defamatory review they have left on a website concerning your business and the incident in question. The
  allegation of defamation against our clients has no basis. None of the statements in their review stem
  from false or misleading statements.
  According to the invoice sent to our clients and the photo, evidence shows that an Anytime
  technician was at the property, services were rendered, damage to the property was reported, and that
  our clients were unsatisfied with Anytimes response to the situation. Defamation requires false or
  misleading statements designed and calculated to harm or disparage a company. Nothing in our clients
  statements alludes to that effect.
  However, our Clients are prepared to remove this review if Anytime Heating, Cooling & Plumbing,
  at their expense, will fix both the **** unit that they were originally asked to fix, as well as the damage
  to the ceiling drywall of the master bedroom closet. Please see an attached quote for the repair of such
  damage reflecting a sum of roughly $1,500.00.
  Failure to do so will force our clients to escalate matters. Our clients are willing to settle this matter
  amicably.
  Please see further attached in the email all documentation relating to this event.
  
  
  Sincerely,
  
  *********************

  

  Business response

  09/08/2023

  As mentioned in our previous response, Anytime is not responsible for this leak. The technician recommended replacement of the systems due to the extremely poor condition they are in. He replaced a failed part & got the existing system back operational, that is all. The fact that it leaked water has nothing to do with the work we performed & everything to do with current extremely poor condition & neglect from the homeowner.The furnace & drain pan are completely rusted out, which is clearly visible in all pictures & why it would leak water. There are ***** water stains down the side of the house & on the window where water has been leaking for quite some time.
  
  ************** did his job professionally and ethically, as any other technician or company would do. He found that the system was not cooling because of a faulty capacitor for the condenser fan outside. He replaced the capacitor and got the system cooling again. His pictures show a 76-degree return temperature & 58-degree supply temperature which is a 18 degree delta that shows the system was cooling correctly upon completion. He also noticed that the drain line was disconnected from the coil and he reconnected it as it should be. Your statement saying ************** connected the ** water drainage hose to the houses plumbing pipe is completely false. He reconnected the condensate line to the exact location it was connected before and how it is supposed to be connected. It would be completely unethical for a technician to not reconnect a drain line knowing that water would just leak right through the furnace and into areas it isnt supposed to. ************** that arrived on Saturday, 8.26.23, said the drain line was not clogged and the system was running properly when he got there, leading him to believe the water leak had occurred before Anytime arrived for the first time on 8.25.23. Your statement saying ************** said it was the fault of the other technician is also false. I have a written statement from **************. Your statement saying our manager did not contact them until Tuesday is also false. Our manager contacted them on Monday, but nobody answered, and when he finally spoke to the homeowner on Tuesday she acknowledged she missed his call from Monday. We can pull call records if needed. He did not do anything else that could affect the system or make it leak water.
  
  I have attached a picture from the last time we were out to work on the cooling on 9/13/21 & you can see the drain line was clearly hooked up & there is no rust in the pan. Somehow after 9/13/21 the drain line got disconnected & that is what caused all the rust & water damage to the home. Not anything Anytime did. 
  
  The system is installed poorly & is in extremely poor shape. Should water ever have leaked/overflowed, it should have drained down into the emergency pan & the float switch that is installed should shut the system off. The fact that it leaked water outside of the pan is either due to the pan being compromised from extreme rust & did not hold water for the switch to shut off, or it leaked outside of the pan because of how the system was installed & does not have enough pan area on the right side of the furnace. We did not install this system, drain pan or safety switch & have no liability for it. 

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I **ntacted Anytime Heating and Cooling 5/15/23 to service my AC unit that recently stopped blowing **ld air. Their tech, **************** came to my house and inspected the unit. He said since it was so old, and leaking refrigerant, that he re**mmended a new outside Condenser and *********. He never checked the damaged damper motor, just simply re**mmended the new parts. On 5/18/23 I requested they give me an estimate. ***** arrived on the 18th and re**mmended previously mentioned equipment, which he sold to me for $4905.00 and was installed on 5/22/23. After which, AC system ran well until 5/26/23 at 8:45pm when air stopped blowing **ld again. Over the holiday weekend, the outside **ndenser would not turn on. I **ntacted the **mpany via online chat, a rep called "ThaBang" told me to take the next available appointment, which was after the holiday on 5/30/23 between 8am-12pm. While I waited I researched the problem and arrived at the **nclusion that the issue was a faulty or broken damper motor. It was getting stuck half closed or shut in one zone, while the other zone was closed as well, causing the system to trip a low/high temp warning, and prevent the outside **ndenser from ever turning on. This was the same intermittent issue I had before every calling, and after their $5000 almost total system replacement. On 5/30/23 their tech, *******, arrived, accessed, and stated my AC duct-bypass was too large, and needed replaced. I called management, stated I just wanted the damper motor replaced. ***** stated that would be another $600. I refused to pay the additional **st, and spent the next day and a half emailing, calling and discussing the damper replacement at no **st. Ultimately they refused, and my system **ntinues to have intermittent cooling issues. They offered to replace duct-bypass at no **st which would be more than a damper motor replacement. Not willing to replace damper motor. Requesting $600 per ******* quote, to have another HVAC ** replace damper motor.

  

  Business response

  06/08/2023

  We have resolved this issue with the customer. Please call our office at ************ if you have any questions. Thank You!

  Customer response

  06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I set an appointment to have a ac tune up completed, the employee showed up on the scheduled date and time completed the tuneup and proceeded to complete unauthorized work without notifying me and then proceeded to bill us for non approved work. And is over changing.

  

  Business response

  03/01/2023

  We are sorry to hear that **************** is dissapointed with our pricing. We reviewed the invoice he is referencing, which was a total of $200.55 to diagnose a problem with your A/C, to repair the problem, and to perform a tune-up. We are sorry he feels the pricing is too high, however $200 for all 3 of those items is below the market rates of current HVAC standard pricing. We were called to his home to perform a system tune-up and upon arrival the system was not working. We cannot perform a tune-up on a system not working, therefore we repaired the electrical connection and then performed the tune-up. Our pricing was more than fair, and ************** didn't charge him for the diagnostic fee, which would have been an additional $65. According to our notes, the person that was home at the time of service approved the services and charge. You will find attached where she signed the invoice 3 times acknowledging services were rendered and she agreed to pay for the services rendered at the time of service when she signed. 

  Customer response

  03/01/2023

   
  Complaint: 19508901
  I set up an appointment for a tune up service and they performed additional work that was not authorized and charged me for said work. They should have asked for approval before hand. 
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business response

  04/06/2023

  I believe this has been settled. We went to ****************** house to perform a one time tune-up, however the system was not operating due to the electrical connection (see image attached). He was not home, however the person that was home signed and authorized our service. I have also attached the signed invoice from time of service. We had to fix the electrical connection to perform the tune-up. It was $200 for us to drive a licensed and insured technician in a company vehicle to his home, diagnose the issue, fix the electrical to get the system working and perform the tune-up. That pricing is our standard pricing and is fair. We actually didnt charge him the $65 diagnostic fee that we should have since the system wasnt working at time of arrival.

   

  Thank You,

   

  ***************************

• Initial Complaint

  12/24/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have a rental property at *************************************************************. Anytime Heating and Cooling was contacted by ********************* to repair the *** Any time billed me personally and my management for the same work. Thye were paid by both the management company and me. I am owed a refund for the double payment.

  

  Business response

  12/28/2022

  This work was performed on 6/7/22 with net 30-day terms.This invoice was sent to collections on 8/18/22 after nonpayment from the vendor, ******************************* This vendor (Revolution) at that time was financially far behind on multiple invoices & properties (18 invoices to be exact, at the time of sending to collections). After all communication & correspondences had been exhausted, all accounts of past due invoices were sent to collections & all future service was suspended for this customer.  Since work was performed at homes, the homeowner is ultimately responsible for the debt of the work performed.
  
  After the debt was submitted to collections on 8/18/22, we show a final payment on 10/19/22 to clear the balance from June. At that time,it was reported to the collections agency the debt was paid in full & the collections process was ceased.
  
  If you show any other payments were made, please provide a cancelled check & we will gladly look into the situation & refund any money not due or belonging to Anytime. 

  Customer response

  12/28/2022

   
  Complaint: 18636489
  
  I am rejecting this response because:

  I am showing the bill was paid by revolution on 09/02/2022. See attached and issue a refund.
  
  Sincerely,
  
  ***************************

  

  Business response

  12/29/2022

  Attached is a screenshot of payments received & posted. We received an ACH deposit of $304.99 on 9/8/22 & then a check payment was made with check #**** on 10/19/22 for $60.00. The total amount paid was $364.99 & the account was removed from collections upon receiving the final $60 payment. Those are the only payments we show to have received.
  
  If you still believe you made any other additional payments than listed below, we will need a copy of a canceled check to research through our scan deposits. All checks are scanned & deposited through our onsite deposit system. We can locate any checks if provided a copy of the cleared check.   
  
  

  Customer response

  12/29/2022

   
  Complaint: 18636489
  
  I am rejecting this response because:

  I also paid the bill. See attached.
  
  Sincerely,
  
  ***************************

  Customer response

  01/05/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***************************

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I requested service and was told that someone would come between 1-6. I took an extended lunch at work and the person still arrived after 6pm which meant I had to take off from work and miss an important meeting that was at 6:15. I did not make a big fuss, I paid the diagnostic fee gladly. Part of his determination was that water had been collecting in the pan and the system. Services could not be rendered that day for whatever reason. I agreed to the the original diagnostic and scheduled for the service to be performed at a later day. On the day of service the technician arrived and apparently conducted another diagnostic to which he miraculously caught something additionally wrong with the system. This cost me an additional $200+. At that point the technician was there and the system was not working. I was in an unconscionable position and had to just agree to the new quote/invoice. Again when prompted about payment I payed without an issue. I simple wanted the system working again and trusted your company to be reliable and in good business practices. After paying over 2k for the repair, three days later the same error message appeared on the thermostat and I immediately contacted your company. I somehow believed that, as I had already paid 2 diagnostic fees and over 2k, the work performed on my unit would atleast be warrantied for those few days. On the day in question the technician came for less than 15 minutes and tried to blame the issue on the thermometer citing that the nail that was lose from the dry wall was the issue and it was not secure to the wall. When I pointed out how nonsensical that was he then said the issue with my system was that it was installed at the wrong angle. This also made no sense because I had never heard this before and it was never mentioned in either of the two diagnostics I previously paid for through your company. It is obvious he technician would say anything to just associate the issue elsewhere and collect third fee.

  

  Business response

  07/14/2022

  Dear BBB, 
  

  We made a refrigerant circuit repair & replaced a dual capacitor in the air conditioner outside of the home on 5/27/22. Upon completion the system was functioning & working properly, blowing **** degree air (picture & signed invoice attached).
  
  The customer called back on 6/3/22, 7 days later (call recording attached), & he stated the system has been working perfectlybut now he has a code on his **** thermostat, which we did not install or perform any work on. A thermostat is wired to the indoor furnace which we have not worked on either. We returned on 6/23 & the **** thermostat was working properly but hanging from the wall & not secured properly which was putting stress on the wires. The customer refused to pay the tech for the trip charge/service call fee although this thermostat was not anything we have ever worked on before.
  
  Anytime provides warranty on all repairs we make. If there was a problem with refrigerant circuit repair, or dual capacitor repair previously made, we would warranty our work. This **** thermostat issue was not provided or installed by Anytime & therefore we cannot warranty something we have never worked on. The customer would be responsible for the trip charge/service call fee & if he would of chose to have us repair &anchor the thermostat. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩