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ComplaintsforPin of Georgia, LLC, dba Phoenix Systems
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased to outside camera for ************ in ********, **. These cameras were installed and immediately the front cam fail off line. I have not been able to Get it back on line and have contacted customer service several times with no response. I wanted them to fix it or reimbursement $350 for the one camera and to adjust my billing for all of the time that the camera has not been operating.Business response
02/07/2022
Here are the findings:
On 11/17/21 at 5:33 the customer called in. On 11/18/21 **** in our customer care department spoke with her to try and do some troubleshooting over the phone. The customer was not home at the time and advised she would call back.
The customer called again on 1/6/22 saying she needed assistance but was not home at the time. She spoke with **** and advised she would be home on 1/17/22 and would call back.
Today 2/7/22 our customer care manager ********************* called ***********************. She requested for us to come out to the home on 3/7. Our technicians *** and **** are scheduled.
Please let us know if you need any additional information. Our customer satisfaction is highly important to Phoenix Systems.
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Contact Information
6470 Corporate Ct
Alpharetta, GA 30005-8001
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.