ComplaintsforSurveyRewardz
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Complaint Details
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Initial Complaint
06/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My survey was rejected after doing no survey for 8 days, and they docked me -20 quality score which brings me down to 87 quality score after doing only couple survey from last week. I am being blocked most of the survey. Thier quality score is really inconsistent, and no other survey provider does do "score" system. When I contacted the support, all they give me is copy and paste from the help center with no resolution whatsoever as showing in the screenshot. I did not rush or gibberish answer on a survey. They run the survey really horrible compared to other survey provider which I will not name. The support was no help at all, and they did this to other people as well from what I read. I regretted doing survey from them.Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company fraudulently blocked me from using their service due to quality of answers. Even when I was not using them what so ever at times. So that cant possibly be the reason for why they did this, I also have been doing surveys for over 6 years and Ive never had any issues on my quality of answers to the point I get banned. Theyre the only ones. They take as much info as they can and lower your score slowly overtime until they eventually block you from using them. Thousands of Reviews online will show you that Im not alone in this.Initial Complaint
01/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
My account with Survey has been deleted with no notice & I can't even submit a research ticket because I can't reset my password as they don't send the email link as stated they would. I have a balance due me of almost $40 for surveys taken & no way to reach them to find out what's going onInitial Complaint
11/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I believe I am blocked from taking surveys on the platform Survey Rewardz for no reason and wish I could receive surveys again. I believe this happened to me before and would like a resolution.Business response
11/11/2021
Business Response /* (1000, 5, 2021/11/09) */ Hi, Thank you for reaching out to us with your concern. We apologize for your block, our systems detected an issue with your connection which placed a block on your account. I can see that a member of our support team has cleared the block and reached out to you via a support ticket. If you experience any issues, have any questions or concerns, please feel free to reach out to us directly using our ticket support system and we will be happy to assist you. Our apologies for any inconvenience this has caused you. SurveyRewardz Consumer Response /* (2000, 7, 2021/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) My block is lifted.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.