ComplaintsforMarketSource
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about 2/20/23, my wife and I met with a MarketSource employee at Target on ********************************* in *********, **. The employee represented to ** that we could purchase new phones on our ATT account for a promotional price without changing our existing plan. She represented that we qualified for the promotion with our existing plan. Relying on that representation we purchased 2 new phones. The next day we learned from an ATT email that we did not qualify and were charged twice the amount Market Source quoted us. We went to an ATT store and were told the same. We returned to Target and the employee admitted her mistake but said there was nothing that could be done. She would not take the phones back or undo the transaction. Later I spoke with a supervisor ******************** who said she was going to honor the price quoted either by talking to ATT or giving us some sort of a credit. She never did. Market Source would not give me her phone number and she would not return my call or email me after I gave the store representative my phone number and email address. I feel like I have been taken advantage of and all they wanted to do was make a sale.Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I worked for this company in 2020 on a successful campaign for the ******** program. This past year I was contacted by a recruiter to work the program again I completed all of my paperwork and drug screening very promptly. For almost a month now I have been dealing with unfair treatment due to a vaccine requirement with the company. I properly filled out the required vaccine attestation form due to religious reasons and a company has refused to acknowledge my request while accepting other employees religious attestations allowing them to work the program. I have inquired several times to no avail only to get bounced around and never have emails or phone calls returned. The latest instance was someone demanding that I fill out a request to be exempt from wearing a mask when the *** no longer requires masks to be worn. I have asked several times for help and assistance regarding my new employee training and I am I ignored and refused assistance. This is discriminatory and unfair treatment as they have approved my friends accommodations for the program but keep having me run around in circles with no resolution in sight. I'm very disappointed to say the least of this company would be so unprofessional with someone who is a loyal hard-working employee.Business response
10/10/2022
We have spoken with this individual to ensure he understands the circumstances around this position. He has decided to search for other opportunities on our website to see if another program might work for him and his preferences. Thank you for bringing this to our attention.
Customer response
10/12/2022
Complaint: 18180492
I am rejecting this response because:The recruiter contacted me and never once stated a vaccine requirement more so the recruiter ****** stated a vaccine attestation form was acceptable in order to work the program. Other people I know have their attestations approved mine sat in limbo.
Sincerely,
*********************************Business response
10/14/2022
We apologize for the misinformation provided to the applicant and will discuss this situation in detail with our recruiter. We encourage the applicant to continue to watch marketsource.jobs for his desired position, as new openings are posted regularly. Thank you for bringing this concern to our attention.Initial Complaint
09/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Marketsource has no REAL *************** Ive worked for MarketSource for about a month now inside of target. I feel like In general workers get no respect from District Managers especially at my location. Everyone quits but nobody deals with the issue of unprofessional behaviors in the workplace and finding the reason WHY people leave. Our voices dont get heard.Business response
10/10/2022
We have attempted to make contact with this employee, and have provided her with contact information for her district and area managers in addition to the MarketSource HR team. We look forward to hearing from her so we can address her concerns.Customer response
10/10/2022
Complaint: 18147896
I am rejecting this response because: I have received no email or phone call about this matter what so ever.
Sincerely,
***************************Business response
10/14/2022
We continue to reach out to the employee with no response, including after our initial response was rejected. Because of the difficulty we are having with getting in touch with her, we ask that she reaches out to ******************* at ********************************. He will then schedule a time to speak with her on the phone to resolve any issues.Initial Complaint
01/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Reenu of Target Tech, a mobile sales company under Marketsource, has been contacting me several times about a job opportunity. I had previously worked for them and quit that job in February of 2021. I have stated in replies to the text that I am not interested and to leave me alone. I do admit I have used more colorful language when I did it. This now boarders on harassment. I even replied with a statement that I will be reporting them for harassment.Business response
01/19/2022
We appreciate **************** for bringing this issue to our attention. We have contacted the appropriate parties and have removed **************** from all future communication.Customer response
01/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.