Business ProfileforMassage Envy

Wife booked her first basic massage appointment, advertised for $70. She looked up Craniosacral Massage Therapy on ****** and one of the top results was for Massage Envy, the only reason she found and booked here. She showed up (on time) for her appointment today and was assigned ***** as her masseuse, who was unacceptably rude, condescending, and overall intense for someone whos responsible for relaxing a client in prep for massage. Wife gives her benefit of the doubt (assuming shes probably just had a bad day or something) and overlooks her horrid attitude. ***** then claimed that they dont do craniosacral massage therapy there; my wife has also been previously suggested trigger point therapy so she then mentioned that as well, to which ***** blatantly scoffed and rolled her eyes to my wifes face with no other response. Wifes had enough at this point, cant stand even being in the room with the masseuse for 5 mins let alone be massaged by her she decides to leave and cancel the service. Staff insist she must pay full price regardless. Technically, this is a same-day cancellation (and done in-store, at that) and, according to MEs cancellation policy on their website, the customer should only be charged 50% of the price of the service for a same-day cancellation, which in this case would be around $35. They immediately proceed to charge $125 to my credit card and then delete all record of my wifes scheduled appointment having ever existed from their system. This place CLEARLY cares nothing for their customers or quality of service or professionalism, and are exhibiting extremely dubious business practices and deceitful marketing. Im now having to go through my bank to reverse the fraudulent charges.