Customer ReviewsforPrecise Moving & Storage, LLC

To whom it may concern,

  Customer was recently picked up and upon reviewing your case with *****, we found that you were actually provided with several discounts and complimentary labor services, which significantly reduced the overall cost of your furniture pickup. ***** went above and beyond to ensure that you received the best possible value for our services.

 We provided complimentary cubic feet of storage, boxes, and labor as gestures of goodwill, in addition to the originally quoted estimate and fees for elevator/long carry services, which were clearly communicated prior to booking. Our efforts included offering the customer nearly $2,000 in discounts. ***** diligently accommodated all requested preferences, ensuring a positive experience. The assigned driver demonstrated exceptional courtesy and provided informative assistance, offering further discounts to ensure customer satisfaction. Despite these efforts, the customer expected all additional labor, boxes, and long carry charges to be waived, despite prior explanation of potential upcharges associated with estimate provided during booking.

To whom it may concern, 

 We want to address your concerns regarding the additional labor charge. Our records indicate that the driver did perform extra labor, for which he was compensated accordingly. We understand that unexpected charges can be frustrating however,  we did not include the $175 charge for the additional distance in your final invoice, we paid the worker for extra labor. You were not charged and your goods were safely placed inside the unit you provided which at the time, made you very happy and satisfied. We tried making it right even though the driver did not get paid at the time for extra labor which was also explained on your contract.

  As for the incident involving the truck hitting the sprinkler, we sincerely apologize for any inconvenience caused. Unfortunately, accidents can happen, especially in tight spaces or challenging situations during transportation. Our team acted swiftly to rectify the situation and minimize any further impact on your relocation process.

In regards our pricing structure is based on several factors, including the volume of items being moved and the labor involved. When additional labor or items are encountered beyond what was initially estimated, it's standard practice in the industry to adjust the final cost accordingly. This is particularly true for moves billed by cubic feet (cf), as any increase in the volume of items being transported may result in additional charges.

f you have any further questions or concerns, please don't hesitate to reach out to us. We value our business and want to ensure your satisfaction with our services.

To whom it may concern,

   It's crucial to clarify that at Precise Moving and Storage, we prioritize transparency and customer satisfaction. Our company policy ensures that all terms, including potential additional charges for extra items or labor, are clearly outlined in signed documents. Furthermore, our sales team diligently records all discussions, including any agreements on pricing adjustments or changes during the moving process.
  We understand that moving can be a stressful time, and we strive to maintain open communication with our customers to avoid any misunderstandings. Our goal is to provide a reliable service that meets our customers' expectations from start to finish.
   While we regret any confusion or frustration experienced, we believe in upholding our commitment to honesty and clarity in all transactions. We encourage our customers to review all documentation thoroughly and ask any questions they may have before signing, ensuring complete understanding of the terms and conditions.
   At Precise Moving and Storage, we value our customers' feedback and continuously strive to improve our services based on their experiences.

Thank you for sharing your positive experience with Precise Moving and Storage! We're delighted to hear that our team provided punctual service and handled your belongings with care throughout the entire process. Ensuring the safety and security of your items is always our top priority, and we're thrilled that we could meet your expectations in this regard.
We apologize for any inconvenience caused by the slight delay in the delivery schedule. While unforeseen circumstances can arise, we're glad that our communication efforts helped alleviate any frustration you may have experienced. Keeping our customers informed every step of the way is important to us, and we appreciate your understanding and patience during this time. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with your move.